- Historical Exploration
BARBARA WILLIAMS
LOS ANGELES,CA
Summary
Dynamic leader with a proven track record at Security Pacific Bank, excelling in innovation and cultural awareness. Spearheaded operations to enhance customer satisfaction and profitability, leveraging call center expertise and complaint handling. Cultivated strong partnerships and led strategic initiatives, significantly improving service quality and operational efficiency.
Experienced with global customer service and support. Utilizes effective communication and problem-solving skills to address and resolve customer concerns. Track record of maintaining high customer satisfaction and fostering positive client relationships.
Reliable [Desired Position] with robust background in international customer service. Proven ability to resolve customer inquiries and issues efficiently while maintaining high satisfaction levels. Demonstrated skills in cross-cultural communication and problem-solving.
Overview
43
43
years of professional experience
1
1
Certification
Work History
International Customer Service Agent
DHL Global Forwarding
07.1991 - 12.2022
- Managed records of client interactions to streamline subsequent engagements.
- Utilized detailed knowledge of offerings to ensure pleasant customer experiences.
- Upholded standards to ensure efficient and effective customer calls.
- Identified possible obstacles and implemented preemptive strategies.
Assistant Vice President of Operations
Security Pacific Bank
04.1980 - 02.1990
- Supervised attendance to address punctuality issues swiftly.
- Established solid partnerships with internal entities, such as sales units, to unify perspectives on product/service provisions.
- Led and supported comprehensive operational efforts through strategic implementation techniques.
- Reduced expenses and increased profitability via strategic price negotiations with clients and suppliers.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
High School Diploma -
Belmont High School
Los Angeles, CA06-1977
Skills
- Call center experience
- Complaint handling
- Innovation and creativity
- Cultural awareness
Accomplishments
- Supervised team of 20 staff members.
- Documented and resolved frozen goods shipment which led to finding out the errors when shipping product
Certification
- Salesforce Certified Administrator - Salesforce.
Interests
Timeline
International Customer Service Agent
DHL Global Forwarding
07.1991 - 12.2022
Assistant Vice President of Operations
Security Pacific Bank
04.1980 - 02.1990
- Salesforce Certified Administrator - Salesforce.
High School Diploma -
Belmont High School
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