Barbara Williams

• Designed and delivered comprehensive courses on medical billing, coding, and insurance processing.
• Provided hands-on training in ICD-10, CPT, HCPCS coding, claims submission, and reimbursement methodologies.
• Assisted students in preparing for CPC, CBCS, and other industry-recognized certifications.
• Ensured compliance with HIPAA regulations and healthcare industry standards in all instructional content.
• Developed interactive lesson plans, assessments, and real-world case studies to enhance student learning.

• Built life-long learning skills and strong study habits in students to help each prepare for higher-level education.

• Provided remote customer support to patients regarding insurance claims, billing concerns, and payment processing.
• Assisted patients with account inquiries, appointment scheduling, and medical record requests.
• Handled a high volume of inbound and outbound calls, ensuring efficient issue resolution.
• Maintained detailed records in Electronic Health Records (EHR) and billing software.
• Collaborated with insurance providers to verify coverage and resolve claim disputes.

• Proficiency in using electronic health records (EHR) and billing software.
• Excellent communication skills for interacting with patients, insurance companies, and healthcare providers.
• Ability to analyze and resolve billing discrepancies efficiently.
• Managing and resolving outstanding insurance balances by following up with insurance companies and patients.
• Ensuring accurate and timely submission of claims and correcting any billing errors.
• Maintaining detailed records of billing activities and communications.

• Managed patient billing, claims processing, and account reconciliation for private insurance, Medicare, and Medicaid.
• Performed insurance verification and prior authorizations to ensure accurate reimbursements.
• Assisted patients with billing inquiries, payment plans, and financial assistance programs.
• Processed claim denials and worked with payers to resolve discrepancies and secure payments.
• Maintained strict adherence to HIPAA regulations and state healthcare policies.

• Communicated with customers regarding payment plans and past due accounts.
• Verified insurance coverage for services rendered prior to submitting claims for payment.