BARBARA A. WILLIAMS
Baltimore,MD
Summary
Self-motivated professional, delivering executive support and team leadership to business operations. Dependable and detail-oriented with the ability to manage, multi- tasks and prioritize. Broad experience includes office management, conflict resolution, time management, and promoting financial independents. Recognized for exemplary customer service and team collaboration.
Overview
19
19
years of professional experience
Work History
Personal Banker
Wells Fargo Bank
05.2011 - Current
- Build Strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
- Complete financial needs assessment to help customer determine what type of checking and saving product is suitable for them
- Assist clients to apply for personal loans and make sound financial decisions
- Partner with mortgage consultants and financial advisors to provide clients with optimal financial solutions
- Maintain consistent contact with clients to quickly identify changes in their financial status and recommend new products
- Assist clients to create budgets to reach financial short and long term goals
- Work closely with branch manager to on- boarding new team members
- Take led in conducting morning huddles
- Take lead putting in and following up on work orders for janitorial maintenance on branch
Customer Service Manager
Wal-Mart
11.2006 - 04.2011
- Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate services
- Set reasonable customer goals and work with customer service team to meet them on a consistent basis
- Manage and train customer service team members
- Engaged with customers to understand and resolve issues and answer product questions
- Continuously meet team exceeded daily service quality and performance scores
- Helped resolve product returns, responded to shipping inquiries and answered order status questions
- Participate in store walk through with management team and followed-up on directives and recommendations
Education
Certificate -
Wells Fargo Leadership Program
Baltimore, MD02.2017
High School Diploma - Data Entry
Harbor City Learning Center
Baltimore, MD05.1979
Some College Education - Early Childhood Education
Baltimore City Community College
Baltimore, MDSkills
- Conflict resolution techniques
- Skilled multi-tasker
- Sales and customer services techniques
- Good communication and presentation skills
- Strong ability to work towards targets and meet deadlines
- Ability to adjust and adapt to changes that relates to customer experience
Timeline
Personal Banker
Wells Fargo Bank
05.2011 - Current
Customer Service Manager
Wal-Mart
11.2006 - 04.2011
Certificate -
Wells Fargo Leadership Program
High School Diploma - Data Entry
Harbor City Learning Center
Some College Education - Early Childhood Education
Baltimore City Community College
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