Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Developed and implemented strategies to increase customer satisfaction and engagement.
Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Home Health Aide
First Light Home Care
12.2024 - 02.2025
Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Maintained a clean and safe home environment for patients, reducing falls and accidents.
Assisted clients with daily living activities, enhancing their independence and quality of life.
Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Provided mobility assistance such as walking and regular exercising.
Traveled to clients' homes to complete healthcare services and promote continuity of care.
Followed nutritional plans to prepare optimal meals.
Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
Communicated regularly with clients' families to provide updates on health and wellbeing.
JUNIOR SUPERVISOR / CORPORAL
Jamaica Defence Force
07.2004 - 07.2024
Company Overview: Executed critical tactical operations and maintained national security as a dedicated soldier in the Jamaica Defence Force operational duties
Executed critical tactical operations and maintained national security as a dedicated soldier in the Jamaica Defence Force operational duties
Specialised in On the Job Training and development
Executed critical tactical operations and maintained national security as a dedicated soldier in the Jamaica Defence Force operational duties
TEACHER
Caribbean Military School of Music
09.2020 - 12.2020
TEACHER
National Youth Orchestra of Jamaica
09.2019 - 12.2019
TEACHER
Normal Manley High School
09.2019 - 12.2019
TEACHER
Fletcher's Land Community and Homework Center
09.2015 - 12.2015
TEACHER
Ensom City Primary School
01.2012 - 04.2012
TEACHER
Duhaney Park Primary School
09.2009 - 12.2009
Education
Certificate - Certified Nursing Assistant
Winder CNA Training
Winder, GA
03.2025
BACHELOR OF PRIMARY EDUCATION -
International University of the Caribbean
07.2015
DIPLOMA IN PRIMARY EDUCATION -
The Mico University College
05.2011
Skills
Saxophonist
Music Theory
Leadership
Team Builder
Instructor/Mentorship
Adaptability
Professionalism
Discipline
Certification
World Tesol Academy, 2023 - 2024
Awards
MISS CONGENIAL HCHS REUNION, 08/01/23
CERTIFICATE OF PERFORMANCE, 11/01/00
CERTIFICATE OF EXCELLENCE, 05/01/98
CERTIFICATE OF COMPETENCE
TRAIN THE TRAINER CERTIFICATE, 10/01/21
DIPLOMA
PROGRAMA DE ESPAÑOL COMO LENGUA EXTRANJERO, 08/01/15
CERTIFICATE OF ACHIEVEMENT JUNIOR LEADER'S QUALIFICATION, 01/01/19