Barbara Witham
Benton
Summary
Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Dispatcher
RedStone Construction Group Inc.
09.2023 - Current
- Coordinated and dispatched a fleet of 40 vehicles to ensure timely delivery of goods and services
- Maintained constant communication with drivers via radio or phone to provide updates on traffic conditions, route changes, or customer requests
- Utilized computer software systems to input data regarding orders, deliveries, and driver logs for record-keeping purposes
- Implemented safety protocols and procedures for drivers, ensuring compliance with local traffic laws and company regulations
- Coordinated daily dispatch operations to optimize resource allocation and enhance workflow efficiency.
- Monitored and tracked fleet movements using advanced GPS tracking systems to ensure timely deliveries.
Dispatcher
Heritage Transportation
08.2018 - 09.2023
- Developed and implemented contingency plans for unexpected events such as traffic congestion or vehicle breakdowns
- Improved customer satisfaction by resolving delivery issues promptly and effectively
- Ensured compliance with Department of Transportation (DOT) regulations and maintained accurate records for audits
- Collaborated with maintenance team members to schedule routine vehicle inspections and repairs as needed
- Developed strong relationships with customers by providing exceptional service experiences during interactions over the phone or email
- Conducted regular performance evaluations of drivers based on key metrics such as on-time delivery rates, customer satisfaction scores, and adherence to company policies
- Tracked fuel consumption for each vehicle in the fleet and implemented measures to reduce fuel costs through efficient route planning
- Optimized routing strategies by analyzing traffic patterns, road closures, weather conditions, and other factors that may impact delivery times
- Coordinated emergency response efforts in case of accidents or breakdowns by contacting appropriate authorities or arranging alternative transportation solutions
- Coordinated and dispatched a fleet of 45 vehicles to ensure timely delivery of goods and services
- Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability
- Monitored GPS tracking systems to track the location of vehicles in real-time and make necessary adjustments to optimize efficiency
- Maintained constant communication with drivers via radio or phone to provide updates on traffic conditions, route changes, or customer requests
- Collaborated with warehouse staff to ensure accurate loading and unloading of goods onto trucks for efficient transportation
- Utilized computer software systems to input data regarding orders, deliveries, and driver logs for record-keeping purposes
Office Manager
Advanced Electrical Solutions
09.2010 - 08.2018
- Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
- Developed and implemented efficient filing systems to improve document organization and retrieval
- Coordinated office moves and renovations, successfully minimizing downtime and disruptions to workflow
- Maintained confidential employee records, ensuring compliance with privacy regulations
- Assisted in the recruitment process by screening resumes, conducting initial interviews, and coordinating candidate assessments
- Prepared reports on office expenses, budget variances, and operational performance for senior management review
- Managed relationships with external stakeholders such as clients, suppliers/vendors, contractors/subcontractors in a professional manner
- Developed and implemented employee recognition programs to boost morale and increase employee engagement
IV Pharmacy Technician
Arkansas Oncology Associates
03.2010 - 11.2012
- Compounded sterile IV solutions following strict safety and quality protocols.
- Collaborated with pharmacists to ensure accuracy in medication preparation and distribution.
- Trained junior technicians on IV preparation techniques and standard operating procedures.
- Monitored inventory levels of pharmaceutical supplies, optimizing stock management processes.
- Implemented best practices for aseptic technique to minimize contamination risks.
- Assisted in maintaining compliance with regulatory standards during pharmacy operations.
Education
High School Diploma -
Benton High School
Benton, AR05-2007
Skills
- Microsoft Word
- Data Entry
- Computer Operation
- Computer Skills
- Logistics
- Customer service
- Data entry
- Decision-making
- Attention to detail
- Time management
Certification
- Health Insurance License
- Property & Casualty License
Timeline
Dispatcher
RedStone Construction Group Inc.
09.2023 - Current
Dispatcher
Heritage Transportation
08.2018 - 09.2023
Office Manager
Advanced Electrical Solutions
09.2010 - 08.2018
IV Pharmacy Technician
Arkansas Oncology Associates
03.2010 - 11.2012
High School Diploma -
Benton High School
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