Summary
Overview
Work History
Education
Skills
Timeline
Generic

Barbara Yates

LIVE OAK,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.

Reliable DSP enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

24
24
years of professional experience

Work History

Direct Service Professional

The Arc North Florida
03.2022 - Current
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Assisted disabled clients to support their independence and well-being.
  • Administered medication as directed by their physician.
  • Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Transported clients to medical and dental appointments to provide support.
  • Developed rapport to create a safe and trusting environment for care.
  • Led patient or group recreational activities for enhanced patient outcomes.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care, and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Completed regular check-ins and progress reports for each client.
  • Recorded patients' pulse, blood pressure, and respirations (TPRs) to assess and document important health information.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.

Small Business Co-Owner

Color Perfect Painters Etc LLC
12.1999 - Current
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Researched trends and current innovations to determine competition and develop competitive pricing points.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Devised processes to boost long-term business success and increase profit levels.
  • Demonstrated product presentations to prospective customers to showcase features, benefits and value.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Sales Clerk

Cheek & Scott Pharmacy
05.2011 - 08.2014
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Kept the front check-out area clean and organized for efficient service.
  • Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Opened and closed store by balancing cash registers and receipts.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed strong rapport with customers and created a positive impression of the business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.

Education

Some College (No Degree) - Business Administration And Management

St Marys Community College
Lexington Park, MD

High School Diploma -

Suitland High School
District Heights, MD
06.1982

Skills

  • Mobility Support
  • Personal Hygiene Assistance
  • Critical Thinking
  • Medical Equipment
  • Independent Living
  • Behavioral Evaluations
  • Developmental Disabilities
  • Administering Medicines
  • Crisis Intervention
  • Heavy Lifting
  • Household Management
  • Behavior Redirection
  • Client Support
  • Charting and Documentation
  • Developing Client Trust
  • Medication Monitoring
  • Emotional and Social Support
  • Complex Problem-Solving
  • Mandatory Reporting
  • Meal Planning and Preparation
  • Grooming Assistance
  • Rapport Development
  • Cook Healthy Meals
  • Patient Progress Documentation
  • Company Guidelines
  • Social Perceptiveness
  • Laptop and Tablet Operation
  • Curriculum Implementation
  • Diet and Nutrition
  • First Aid Certification
  • Communication Assistance
  • Nutrition
  • Transportation
  • Activities of Daily Living Assistance

Timeline

Direct Service Professional

The Arc North Florida
03.2022 - Current

Sales Clerk

Cheek & Scott Pharmacy
05.2011 - 08.2014

Small Business Co-Owner

Color Perfect Painters Etc LLC
12.1999 - Current

Some College (No Degree) - Business Administration And Management

St Marys Community College

High School Diploma -

Suitland High School

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Barbara Yates