Barbara A McBride
Summary
Dedicated professional with successful experience in fast-paced office settings. Hardworking team player with expertise in customer service, and administrative tasks. Highly efficient planning, problem-solving, and communication skill. Responsible, punctual and productive professional able to work with little to no supervision.
Overview
20
20
years of professional experience
Work History
Cashier/Bakery Assistant
Save-On-Foods
02.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Human Resources Coordinator
Neucel Specialty Cellulose
09.2010 - 10.2013
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Reviewed human resources paperwork for accuracy and completeness.
- Coordinated and administered employee health insurance and retirement plans.
- Maintained accurate records of employee information using up-to-date human resource databases.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Managed benefits administration, ensuring timely enrollment and accurate recordkeeping.
- Supported managers in addressing employee concerns, fostering positive workplace relationships.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
- Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
- Conducted performance evaluations, identifying areas of improvement and offering constructive feedback.
- Recruited top talent to maximize profitability.
Administrative Assistant
Orca Sand And Gravel LP
06.2005 - 09.2010
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Created and maintained databases to track and record customer data.
- Executed record filing system to improve document organization and management.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Developed strategies to streamline and improve office procedures.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed filing system, entered data and completed other clerical tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Loan Manager
Sorensen's Loans Till Payday
03.2004 - 06.2005
- Enhanced customer satisfaction with timely and accurate loan assessments, providing clear communication throughout the process.
- Reduced loan processing time by implementing efficient workflow management systems.
- Consistently met sales targets through proactive client outreach and relationship building efforts.
- Maintained a strong understanding of market trends and competitor offerings, allowing for the strategic positioning of products to attract new customers while retaining existing ones.
- Managed a diverse portfolio of loans, ensuring all accounts remained current and well-maintained through diligent oversight.
- Developed strategies for effective risk assessment, minimizing default rates on loans issued.
- Mentored junior team members in best practices for loan origination, underwriting, and servicing processes, fostering a cohesive work environment that prioritized professional growth.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Assisted customers with completing loan applications and other paperwork.
Education
No Degree - Clerk Typist
Chelmsford College of Further Education
Chelmsford, Essex, UK1979
No Degree - O Levels
Bury Convent Grammar School
Bury, Lancashire, UK1978
Skills
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Reliability and punctuality
- Customer Relations
- Recordkeeping
- Employee Relations
- Advanced Microsoft Office Suite
- Computer Proficiency
- Maintain Confidential Records
- Benefits Administration
- Payroll Administration
- Data Entry
Languages
Spanish
Native or Bilingual
Timeline
Cashier/Bakery Assistant
Save-On-Foods
02.2023 - Current
Human Resources Coordinator
Neucel Specialty Cellulose
09.2010 - 10.2013
Administrative Assistant
Orca Sand And Gravel LP
06.2005 - 09.2010
Loan Manager
Sorensen's Loans Till Payday
03.2004 - 06.2005
No Degree - Clerk Typist
Chelmsford College of Further Education
No Degree - O Levels
Bury Convent Grammar School
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