Knowledgeable and dedicated customer service professional with extensive experience in the customer service and workforce management industry. Completed the Leadership, Education and Development Program and mentored new hires, while being a team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.