Barbara A Silvetti
Port Saint Lucie,FL
Summary
Team-oriented professional with extensive experience in customer service, demonstrating a proactive approach and rapid learning capabilities. Strong communication and collaboration skills contribute to achieving organizational objectives and delivering outstanding service. Committed to continuous improvement and professional growth, ensuring alignment with company goals.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Express Employment / Days Inn
Ft. Pierce, Florida
03.2023 - 02.2024
- Assisted with check-in and check-out procedures for guests.
- Resolved customer complaints promptly and courteously.
- Managed cash drawer responsibly throughout shift.
- Provided excellent customer service while upholding company policies.
- Processed payments accurately and efficiently.
- Inputted guest information into computer system accurately and securely.
- Ensured that all safety regulations were followed according to company standards.
- Verified accuracy of room rates and other charges during check-in process.
- Monitored security cameras in lobby area as needed.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Kept records of room availability and guest accounts, manually or using computers.
- Assisted guests at check-in, providing information on various services within hotel.
Client Support Manager
DB Management and Consulting, LLC
Ft. Pierce, Florida
10.2016 - 01.2023
- Resolved customer inquiries promptly, ensuring high customer satisfaction levels.
- Generated monthly performance metrics reports for client support team members.
- Provided mentorship and guidance to junior client support staff.
- Maintained comprehensive knowledge of company products to assist customers effectively.
- Implemented strategies to enhance customer satisfaction ratings.
- Developed training materials and conducted onboarding sessions for new team members.
- Delivered exceptional service to clients to maintain and expand future business opportunities.
- Documented incoming correspondences and addressed customer inquiries efficiently.
Education
Some College (No Degree) - General Studies
Miami-Dade Community College
Miami, FLSkills
- Guest management
- Payment processing
- Time management
- Problem-solving skills
- Oral and written communications
- Front desk management
- Conflict resolution
- Multitasking
- Team management
- Team leadership
- Problem solving
- Client relationship building
- Professionalism
- Excellent communication
- Problem-solving abilities
- Organizational skills
- Customer relationship management
References
References available upon request.
Timeline
Front Desk Agent
Express Employment / Days Inn
03.2023 - 02.2024
Client Support Manager
DB Management and Consulting, LLC
10.2016 - 01.2023
Some College (No Degree) - General Studies
Miami-Dade Community College
Similar Profiles
Gonzalo Marin TalledoGonzalo Marin Talledo
Front Desk Receptionist at Days/Days Inn Hotel by WyndhamFront Desk Receptionist at Days/Days Inn Hotel by Wyndham
Amit ShahAmit Shah
Front Desk Associate at Days Inn , Sleep Inn, Best WesternFront Desk Associate at Days Inn , Sleep Inn, Best Western
Chastine Ann Elgarico BelardeChastine Ann Elgarico Belarde
Cluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express JumeirahCluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express Jumeirah
Khaygen BlakeyKhaygen Blakey
Employee at Blissful DreamsEmployee at Blissful Dreams
Patryk PlonskiPatryk Plonski
Eyewear Consultant at Cohens OpticalEyewear Consultant at Cohens Optical