Summary
Overview
Work History
Education
Skills
Timeline
Generic

Barbara A Battles

Conyers,GA

Summary

Professional with strong background in customer service and communication, well-prepared to excel in this role. Known for effectively handling customer inquiries, resolving issues, and adapting to dynamic environments. Skilled in team collaboration, problem-solving, and maintaining high standards of service. Dependable, adaptable, and focused on achieving results while meeting organizational goals.

Overview

12
12
years of professional experience

Work History

Contact Center Representative

US Bank
10.2022 - Current
  • Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
  • Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
  • Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
  • Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
  • Thorough knowledge of concepts, practices, policies and procedures of banking products and services
  • Effective telephone and interpersonal skills
  • Strong problem-solving and negotiation skills
  • Ability to handle difficult customer calls
  • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
  • Ability to identify and resolve/escalate problems
    Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

Credit Analyst

CarMax
04.2013 - 10.2022
  • Assessed credit risk and analyzed financial statements.
  • Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
  • Analyzed credit scores to determine borrowers' creditworthiness.
  • Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
  • Credit analysts analyze financial data, statements, and other relevant information to assess the risk involved in extending credit. This includes evaluating factors like income growth, management quality, and market share to determine loan profitability. They prepare reports summarizing the risk level, use computer programs to generate financial ratios, and compare the financial health of applicants to similar entities. They also complete loan applications and submit them for approval. Monitoring existing accounts for potential risks and ensuring borrower compliance are also part of their duties. Additionally, they may consult with customers to resolve issues, verify transactions, and potentially contact them for delinquent accounts. Evaluating customer records to recommend payment plans based on various data points is another responsibility

Education

Bachelor of Science - Health Sciences

Georgia State University
Atlanta, GA
06-2026

Health Sciences

Georgia State University
Atlanta, GA
05-2023

Skills

  • Call handling
  • Customer service
  • Problem-solving skills
  • Building rapport
  • Verbal and written communication
  • Data entry
  • Customer service optimization
  • Gathering information

Timeline

Contact Center Representative

US Bank
10.2022 - Current

Credit Analyst

CarMax
04.2013 - 10.2022

Bachelor of Science - Health Sciences

Georgia State University

Health Sciences

Georgia State University

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