Barbara Anaya

Led a team of 40 employees in front and back of house, effectively cross training all to reduce labor and optimize operations to full potential.

Certified all employees as trainers to assist with company training of General Managers, owners, supervisors, cooks, dishwashers, fountain/fryer and servers.

Boosted company and location reviews by increasing guest satisfaction, minimizing errors, and empowering employees to fix mistakes immediately.

Managed store to optimal food cost of 24% or lower, with .5 to 1% food waste within allowed 2% waste allowance. Ran paper costs of 1- 1.4% reduction from 2% allowance. Effectively trained all employees to minimize waste and errors to make this possible.

Ensured LSM by fundraising, visiting local schools to promote kids eat free, rocket reader program, movie and meal deal program, and advertised within mall management page to reduce LSM dollars. Effectively bringing in sales, and tracking marketing dollars.

Oversaw daily operations for BOH, ensuring seasonal items were prepared daily in a timely manner. Ran FOH floor and managed proper breaks, and cut floor when rushes permitted.

Ensured timely placement of food orders for daily produce, dairy and products for bakery, and wine/beer for the week. Assisted manager with weekly inventory, to help facilitate ordering process.

Assisted with coupon tracking, LSM materials, event planning for Garden Room, special events requiring large bakery amounts.

Resolved schedule changes, assisted with scheduling, oversaw proper set up of FOH during opening, shift changes, and closing to smooth operations.

Property management company with approximately 30 properties. Job as assistant manager required 100% occupancy of property in Sunny Hills, Fullerton. Assisted GM with touring of model, retaining guests information for follow-up, renting, setting up lease with proper information, ensuring renters application had no errors before sending to corporate office.

Offering assistance with walk throughs before tenant move-ins, ensuring leases had renters insurance and all requirements before moving in, setting up files for GM to send to corporate office with ledgers weekly.

Assisting with daily property walks, ensuring porters kept property clean to company standards, maintaining communication through out the day with maintenance department and track pending units flipped for rental and move in ready.

Assist with mailing eviction notices, late payment notices, and proper documentation of guests breaking policies.

Opened as server daily six days a week. Daily opening and setup of server stations, cleanup of anything left behind night before, setup garden room for special events.

Worked with Yardi and Micros, ensured to keep all work areas clean, stock needed condiments and paper products.

Enhanced customer satisfaction by acing all secret shopper scores with 90% or higher. Ensured I aced all training materials for LTO's and any new menu items.