Barbara Ann Fernandez
ARLINGTON,WA
Summary
Dynamic Retail Store Manager with a proven track record at Estee Lauder, excelling in customer service and strategic planning. Successfully enhanced customer loyalty and exceeded sales goals by fostering a motivated team and implementing effective merchandising strategies. Highly skilled in problem-solving and stockroom management, ensuring operational excellence and a positive shopping experience. Experienced with leading retail operations to optimize store performance. Utilizes strong leadership skills to motivate teams and enhance productivity. Track record of maintaining high standards of customer service and operational efficiency.
Overview
21
21
years of professional experience
Work History
Retail Store Manager
Estee Lauder
08.2009 - Current
- Developed and implemented strategies to enhance customer engagement and loyalty.
- Led team meetings to improve communication and alignment on store goals.
- Monitored sales metrics to identify trends and implement corrective actions.
- Executed visual merchandising plans to create inviting store displays.
- Optimized staff schedules based on peak shopping times and sales forecasts.
- Facilitated ongoing training programs to enhance product knowledge among staff.
- Resolved customer complaints swiftly to maintain store reputation and customer satisfaction.
- Conducted regular audits to ensure compliance with company policies and procedures.
- Managed payroll and operational budgets to maximize profitability.
- Fostered a positive work environment that motivated staff to achieve sales targets.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Facilities Supervisor
Macy's
05.2005 - 08.2009
- Managed facility maintenance operations, ensuring timely repairs and upkeep of building systems.
- Coordinated inventory management processes to optimize stock levels and reduce waste.
- Led a team of maintenance staff, fostering collaboration and enhancing overall performance.
- Developed and implemented emergency response plans to ensure safety during critical incidents.
- Monitored safety compliance across facilities, conducting regular inspections and addressing violations.
- Conducted routine assessments of facility conditions, identifying areas for improvement.
- Resolved facility-related issues promptly, minimizing disruption to business operations.
- Provided guidance for janitorial staff and event plans.
- Managed a team of technicians for optimal performance in maintenance tasks and timely completion of projects.
- Enhanced facility operations by implementing efficient maintenance schedules and procedures.
- Conducted routine maintenance checks on building systems such as fire alarms, sprinklers, and security features for optimal functionality.
Education
Bachelor of Arts - English Grammar
Rollins College
Winter Park, FLSkills
- Customer service
- Strong multi-tasking
- Retail operations
- Problem-solving
- Highly motivated
- Decision-making skill
- Stockroom management
- Friendly and outgoing
- Dependable and reliable
- Store maintenance
- Coaching and mentoring
- Strategic planning
Languages
Spanish
Native or Bilingual
Timeline
Retail Store Manager
Estee Lauder
08.2009 - Current
Facilities Supervisor
Macy's
05.2005 - 08.2009
Bachelor of Arts - English Grammar
Rollins College