Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
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BARBARA ANN HEBERT

PO Box 433, New Roads,United States

Overview

33
33
years of professional experience
1
1
Certification

Work History

Event Coordinator

R & B Bartenders And Servers
New Roads, LA
10.2019 - Current
  • Continually maintain and improve company's reputation and positive image in markets served.
  • Oversee preparation of marketing copy, images, videos, emails and other collateral.
  • Builds and strengthen strategic relationships with vendors, advertising agencies and leading caters, community organizations, venues, and event coordinators, wedding consultants, and community at large.
  • Creates printed marketing materials designed to drive campaigns.
  • Enhances profitability to achieve marketing objectives and drive productivity and growth from concept to implementation
  • Capture new customers by optimizing business strategies and launching products to diversify offerings.
  • Creates all contracts and invoices for all clients.
  • Oversees all Facebook, Instagram and TikTok Marketing.
  • Communicates to all client and potential clients by telephone, email or text.
  • Meets all client prior to event to finalized all detail for the event.
  • Processes all payments and deposits.
  • Tracks all events, costs, expenses and revenues.
  • Trains all new employees.

Medical Review Claims Specialist (Medical Policy)

Blue Cross Blue Shield Of Louisiana
Baton Rouge, LA
10.2013 - Current
  • Maintains knowledge of claim processing, claims principles, medical terminology and procedures and HIPAA regulations pertaining to Medical Policy.
  • Retrieves, sort, and scan medical records.
  • Prints, uploads and mail denial letters.
  • Faxes denial verbiage to providers for MSK, cardiac and radiology programs (Utilization Management).
  • Researches Medical Policy edits and claims to determine appropriate actions.
  • Coordinates oral and written communications between providers, nursing staff and management.
  • Responsible to meeting targets for staff and unit performance as required by management and company standards.
  • Maintains accuracy, completeness and security for medical records and health information.
  • Receives MICC (medical records) request and create cases for nursing review.
  • Prints, uploads and mails denial letters.
  • Trains employee on Medical Policy.
  • Communicates effectively with nursing, support and management staff by email, teams and telephone.

Service Representative, Medical Underwriting

Blue Cross Blue Shield Of Louisiana
Baton Rouge, LA
03.2004 - 09.2013
  • Maintained productivity and quality standards at all times.
  • Responded to written and oral communications from internal and external customers.
  • Ensured all underwriting activities were handled according to HIPPA Guidelines and State and Federal regulations.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Processed customer refunds when applicable
  • Generated daily inventory reports for management and underwriters.
  • Maintained storage of medical documents in secured area.
  • Maintained inventory logs on incoming applications.
  • Distributed all incoming new applications to nursing staff for review.


Underwriting Assistant, Medical Underwriting

Blue Cross Blue Shield Of Louisiana
Baton Rouge, LA
05.2000 - 02.2004
  • Ordered medical claims histories for applications
  • Organized and prepared applications for nurse's review
  • Managed written departmental correspondence
  • Reviewed medical questions on applications and processed according to existing underwriting guidelines
  • Screened all applications for accuracy and completeness according to all legal and compliance guidelines.
  • Maintained underwriting logs and reports for managment.

Administrative Assistant

Pennant Financial/NF Investments/Capital Mortgage
Baton Rouge, LA
05.1997 - 03.2000
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Tracked and Reported incoming leads.
  • Performed telemarketing for new customers and processed all new mortgage applications.
  • Created and typed business forms and marketing flyers.


Administrative Assistant/Marketing Assistant

Help For Thy Neighbor, Inc.
New Roads, Louisiana
01.1994 - 02.1997
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Established administrative work procedures to track staff's daily tasks.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Worked closely with product development teams to create and maintain marketing materials for presentation and client meetings.
  • Kept organized tracking documents detailing assignments, in-progress work and completed project milestones.
  • Organized contacts and orchestrated innovative marketing campaigns to boost community awareness and engagement for target groups.

Prevention and Education Instructor/Event Coordinator

People's Rehabilitations And Recovery Services
Port Allen, Louisiana
01.1992 - 02.1994
  • Coordinated schedules and timelines for events.
  • Created drug awareness program for at risk children.
  • Managed event logistics and operations.
  • Performed event coordination for larger parties and gatherings with a tri-parish area.
  • Performed public speaking on facility's services for drug addictions programs and awareness.
  • Organized, coordinated and deployed drug awareness events while focusing at risk groups within in the community.
  • Managed clerical support.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.

Education

Bachelor of Science - Sociology And Criminal Justice

Louisiana State University And A&M College
Baton Rouge, LA
05.1993

Associate of Science - Computer Science And Accounting

Spencer College
Baton Rouge, LA
08.1986

Skills

  • 50 WPM
  • Customer Service
  • HIPPA
  • Multi-phone Lines
  • Problem Solving
  • Payment Processing
  • Supervision
  • Knowledge of Office Administration and Equipment
  • Organized
  • Detailed
  • Problem Solving
  • Team Work
  • Blue 2
  • Case Management Work Distribution (CMWD)
  • Common Query
  • IPD
  • JIVA
  • Microsoft Office
  • PeopleSoft
  • Sharepoint
  • Excel
  • Workday
  • Teams
  • Factual Data & Instant Merge( Credit Reports Software)
  • MRCAMIS (Case Management Billing Software)
  • Mortgage Ware & Win Point (Mortage Software)
  • IMS (Extra)
  • Common Query
  • DataCap
  • Direct Commital

Affiliations

  • Member of Team Blue, LSU Alumni Association, March of Dimes, American Heart Association, Junior Achievement League, Pointe Coupee Historical Society.

Certification

  • Computerized Customer Service Program, Governor's Office of Women Services, State of Louisiana, Baton Rouge, LA.
  • Utilization of Case Management Information System Certificate, Office of Mental Health, State of Louisiana, Baton Rouge, LA .
  • Drug Prevention Certification, Southern University, Baton Rouge, LA

Timeline

Event Coordinator

R & B Bartenders And Servers
10.2019 - Current

Medical Review Claims Specialist (Medical Policy)

Blue Cross Blue Shield Of Louisiana
10.2013 - Current

Service Representative, Medical Underwriting

Blue Cross Blue Shield Of Louisiana
03.2004 - 09.2013

Underwriting Assistant, Medical Underwriting

Blue Cross Blue Shield Of Louisiana
05.2000 - 02.2004

Administrative Assistant

Pennant Financial/NF Investments/Capital Mortgage
05.1997 - 03.2000

Administrative Assistant/Marketing Assistant

Help For Thy Neighbor, Inc.
01.1994 - 02.1997

Prevention and Education Instructor/Event Coordinator

People's Rehabilitations And Recovery Services
01.1992 - 02.1994

Bachelor of Science - Sociology And Criminal Justice

Louisiana State University And A&M College

Associate of Science - Computer Science And Accounting

Spencer College

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BARBARA ANN HEBERT