Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Barbaraann Jones

customer service, sales associate, sales representative
Kinston,NC
Barbaraann  Jones

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Highly experienced known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.

Overview

16
years of professional experience

Work History

Farmers Home Furniture

Sales Associate
04.2022 - Current

Job overview

  • Kept detailed records of daily activities through online customer database.
  • Built relationships with customers and community to promote long term business growth.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Negotiated prices, terms of sales and service agreements.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Met existing customers to review current services and expand sales opportunities.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Arise

Customer Service Representative
10.2019 - 02.2022

Job overview

  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Answered constant flow of customer calls with minimal wait times.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Mothers Earth Motor Lodge

Housekeeping Attendant
01.2020 - 05.2020

Job overview

  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Kept building entryway glass clean and polished for professional presentation.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Changed bed linens and collected soiled linens for cleaning.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors

Mrs.Dorthy Foster

Private Caregiver
11.2016 - 12.2018

Job overview

  • Supervised daily activities and provided assistance to staff.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Administered medication as directed by physician.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Documented vitals, behaviors, and medications in client medical records.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Developed rapport to create safe and trusting environment for care.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted patients with self-administered medications.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.

Home Goods Warehouse

Warehouse Associate
05.2007 - 03.2010

Job overview

  • Performed general housekeeping and cleaning tasks.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Completed cycle counts and monthly inventory.
  • Operated box or straight trucks and cargo vans.
  • Entered quantity received against purchase order in computer system.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.

Bank Of America

Tax Analyst
06.2007 - 08.2007

Job overview

  • Prepared and reviewed federal and state tax returns to comply with corporate submission requirements.
  • Researched tax issues and stayed current on all federal and state tax laws.
  • Increased [Type] departmental effectiveness through adoption of quality improvement standards and unit performance evaluations.
  • Prepared all federal and state income tax paperwork for extensions and returns.
  • Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
  • Implemented new accounting processes to decrease spending and work flow downtime.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Maintained excellent financial standings by working closely with bookkeeper to process business transactions.

Education

Bloomfield High School
Bloomfield, CT

GED
06.2007

Skills

  • Product Promotion
  • Customer Service
  • Cash Handling Accuracy
  • Social Perceptiveness
  • Verbal and Written Communication
  • Self-Checkout Assistance
  • Cleaning Techniques
  • Retail Store Operations
  • Inventory Tracking
  • Sales and Marketing
  • Speaking Clearly
  • Folding Clothes
  • Meeting Deadlines
  • Teamwork and Collaboration
  • Hospitality and Accommodation
  • Shipment Processing
  • Listening Skills
  • Store Opening and Closing
  • Online Systems
  • Answering Customer Questions
  • Checking Inventories
  • Furniture Layout
  • Serve Customers
  • Shipment Arrangements
  • Restock Shelves
  • Microsoft Access
  • Returns and Refunds
  • Inventory Pricing
  • Credit and Cash Transactions
  • Monitor Security
  • Effective Selling Techniques
  • Reading Comprehension Skills
  • Sales Forecasting
  • Sales Goal Attainment
  • Product Guidance
  • Dining Area Maintenance
  • Suggestive Selling
  • Product and Service Sales
  • Excellent People Skills
  • Sales Training
  • Cash Register Operation
  • Sales Expertise

Timeline

Sales Associate

Farmers Home Furniture
04.2022 - Current

Housekeeping Attendant

Mothers Earth Motor Lodge
01.2020 - 05.2020

Customer Service Representative

Arise
10.2019 - 02.2022

Private Caregiver

Mrs.Dorthy Foster
11.2016 - 12.2018

Tax Analyst

Bank Of America
06.2007 - 08.2007

Warehouse Associate

Home Goods Warehouse
05.2007 - 03.2010

Bloomfield High School

GED
Barbaraann Jonescustomer service, sales associate, sales representative