Barbara (Bobbi) Newberg
Denver,CO
Summary
Experienced professional with a strong work ethic and exceptional customer service skills. Proven track record of delivering top-notch service and exceeding client expectations. Eager to contribute talents to a dynamic team. Dedication to excellence and ability to thrive in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Personal Banker
FirstBank
09.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
Customer service
Holistic Pathways
05.2021 - 12.2024
- Provided excellent customer service, addressing client concerns and requests promptly.
- Provided exceptional customer service with product recommendations, increasing sales revenue.
- Provided sales and customer service assistance to walk-in traffic
- Provided exceptional customer service, addressing resident concerns promptly and professionally.
- Cross-trained and backed up other customer service managers.
- Collaborated with other areas to provide quality, seamless customer service.
- Resolved guest issues with professionalism, demonstrating excellent customer service skills.
- Increased repeat business through exceptional interpersonal skills and attentive customer service.
- Provided excellent customer service, addressing patient concerns promptly and professionally.
- Provided customers with reliable, enthusiastic and personalized customer service.
- Increased member satisfaction by providing exceptional customer service and support.
- Developed customer service processes to improve customer satisfaction.
- Enhanced guest satisfaction by providing personalized and efficient customer service.
- Provided excellent customer service, addressing client concerns promptly and efficiently.
Manager
Providence Apothecary
07.2015 - 10.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Instructor
Herbalism Roots
11.2019 - 05.2020
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Promoted classroom safety, collaboration, and best practices.
Customer Service
Apothecary Tinctura
09.2014 - 05.2015
- Provided attentive customer service, addressing guest concerns promptly and professionally.
- Provided exceptional customer service, resolving client concerns promptly and professionally.
- Improved customer retention rates by implementing targeted customer service initiatives.
- Delivered exceptional customer service, addressing client concerns promptly and effectively.
- Developed strategic plans and increased production, productivity and customer service.
- Provided exceptional customer service, addressing client concerns promptly and efficiently.
- Provided exceptional customer service and consistently performed quality services.
- Managed customer service operations, including taking orders and resolving complaints.
- Provided customer service to employees regarding payroll inquiries and issues.
- Provided excellent customer service, addressing concerns promptly and professionally.
- Increased clientele through exceptional customer service and professional communication skills.
- Alleviated customer service needs with policy-appropriate solutions.
- Anticipated guests' needs and delivered excellent customer service.
- Provided exceptional customer service, addressing concerns promptly and courteously.
- Boosted company reputation by consistently delivering exceptional customer service experiences.
- Increased client retention by providing superior customer service.
- Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings Number%.
- Provided superior and individualized customer service.
- Maintained relationships with clients through punctuality and excellent customer service.
- Trained new staff members on proper customer service and hospitality policies.
- Operated cash registers accurately, ensuring correct transactions and efficient customer service.
- Increased client retention through exceptional customer service and prompt issue resolution.
Manager
Artemisia Rue
02.2011 - 03.2014
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed detailed plans based on broad guidance and direction.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
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Red Rocks Community College
Lakewood, COCertification Program -
Women's Herbal Educator
Denver, CO01.2013
Certification - Master Herbalism
ACHS
Portland, OR04.2005
Program - Business Operations
Education America
Grapevine, TX10.1996
Skills
- Microsoft Office
- Management Skills
- Shipping
- Office Procedures
- Filing/ Editing
- Customer Service Skills
- Telephone Skills
- Billing and Accounts Receivables
Timeline
Personal Banker
FirstBank
09.2023 - Current
Customer service
Holistic Pathways
05.2021 - 12.2024
Instructor
Herbalism Roots
11.2019 - 05.2020
Manager
Providence Apothecary
07.2015 - 10.2020
Customer Service
Apothecary Tinctura
09.2014 - 05.2015
Manager
Artemisia Rue
02.2011 - 03.2014
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Red Rocks Community College
Program - Business Operations
Education America
Certification Program -
Women's Herbal Educator
Certification - Master Herbalism
ACHS
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