BARBARA ELIZABETH WALDORF
Pomfret,MD
Summary
Highly Accomplished Leader who excels at analyzing key business / operational needs; identifying lucrative growth, process optimization, and productivity-building opportunities; defining methods for capturing new customers; and attaining competitive market leverage. Hands-On Self-Starter who exhibits multi-industry knowledge and trends awareness while displaying astute professionalism to excel within fast-paced scenarios. Quick-Learning Strategist who continually gains buy-in among teams to promote unified objectives, enhanced accountability, and incredible goal achievement to align with a company’s mission. Bilingual Communicator (English / Afrikaans) who develops service-oriented, results-centric alliances among decision-makers, multidisciplinary staff, and clients / customers – always willing to “go the extra mile” to surpass the status quo.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Inflight Supervisor Washington Dulles Intl.
CommutAir dba United Express
Dulles, VA
10.2021 - Current
- Licensed Flight Attendant.
- Perform appearance checks to ensure compliance with uniform guidelines.
- Perform Flight Attendant Manual checks.
- Ensure compliance with all FAA regulatory requirements as well as CommutAir’s established policies and procedures.
- Maintain Flight Attendant Files and stock supplies.
- Conduct concourse duties to support corporate goals.
- Monitor flight attendant daily attendance.
- Responsible for tracking attendance, issuing discipline, and issuing disciplinary action forms.
- Handle sensitive situations with confidentiality, and understanding.
- Track and investigate delays daily and report to management.
- Provide recognition and counseling of flight attendants who demonstrate outstanding performance focusing on customer service.
- Hold team accountable when service expectations are not met.
- Work closely with Inflight Manager to establish overall operation Inflight strategies.
- Improve customer service ratings through coaching sessions and mentoring.
- Attend hiring events.
- Conduct interviews with prospective candidates.
- Assist with and attend disciplinary hearings.
- Managed over 50 Flight Attendants.
- Managed Dulles Base.
Communications Specialist /Flight Coordinator
AirEvac International
Scottsdale, AZ
12.2018 - 12.2019
- Excel within this high-pressure role tasked with strategically coordinating medical emergency flights from initial call through to patients’ arrival at a U.S.-based hospital
- Document details within company’s CRM system
- Built affective and trusting relationships with medical teams, clients and patients of diverse nationalities and languages
- Coordinated with Physicians, Case Managers, and facility staff to effectively document consults and transfer requests
- Demonstrating high degree of customer service, responded to emergency and non-emergency transport requests and coordinated requests for transfer and transport promptly, and courteously
- Process requests for critical MD to MD consults and transfer requests for contracted facilities
- Develop high degree of familiarity with client service area geography and medical facilities
- Responded appropriately, applying discretion and independent judgment to a variety of requests in order to best represent AirEvac International
- Prioritize tasks, adhere to deadlines, and provide status updates on assigned projects
- Gathered pertinent and sensitive information to process patient transfer requests and arranging transportation at sending at receiving facilities
- Track and monitor location and status of ground/air ambulances in relation to patient transfer requests
- Demonstrate compliance with all established policies and procedures as applied to coordination of patient referral and transport
- Updated CRM (Sales Force) with daily No Fly List obtained from Department of Homeland Security
- Wrote departmental policies and procedures as well as assisted with writing other department policies and procedures
- Created shift schedules for the Communications Specialist department
- Updated departmental training manual
- Trained new Communication n Specialists upon joining.
- Designed marketing folders for domestic and international clients
- Ordered marketing supplies
- Created marketing gift boxes and sent marketing materials to clients
Credentialing Specialist
SpringBoard Healthcare
Phoenix, AZ
01.2018 - 01.2018
- Contributed sharp analytical abilities toward collecting and reviewing documents and credentials from traveling RN and Technician candidates, including ensuring documentation met core clients' standards
- Disseminated documents to clients and vendors as required
- Conducted background checks and set up drug screens
- Liaised among travel staff to ensure receipt of credentials and meet deadlines
- Prepared audit reports
- Interfaced with sales staff and external clients to appraise them of candidates' progress
- Maintained comprehensive compliance data, as well as ensuring strict employee compliance
- Objectively recruited and interviewed highly qualified candidates.
- Ensured that all travelers' credentials complied with facility and Joint Commission requirements.
Inflight Supervisor / Trainer
Emirates Airlines
Dubai, United Arab Emirates
06.2008 - 02.2017
- Mentored and managed a passenger-focused team of up to 24 crew members to ensure continual passenger safety and comfort
- Conducted safety and security checks when boarding or deplaning, along with handling emergency equipment checks and reporting defects
- Planned and delivered onsite training to new hires, including preparing all course materials, training aids, and equipment per a Professional Development Portfolio, as well as providing critical training sessions, practical drills, and assessments per Standard Operating Procedures (SOPs)
- Conducted end-of-course feedback sessions with individual learners
- Accurately assessed continuous development plans to support individual learning development and offered insight to determine and communicate trends and issues in training
- Identified and suggested enhancements to Cabin Crew / Flight Crew course materials to assure optimal relevance and accuracy of key programs
- Upheld current knowledge of Emirates Airlines and airline industry standards
- Delivered superior competency-based training programs for a multicultural audience
- Observed crew onboard performance and coached teams to adhere to companywide protocols.
Front Office Manager
Colosseum Luxury Hotel, Town
Cape, Western
01.2006 - 01.2008
- Applied strong leadership talents toward directing fast-paced front office operations, including driving revenue, yielding, and margins management initiatives while regularly setting, maintaining, and reviewing guest service standards to excel within highly competitive hospitality market
- Maintained all equipment, procedures, and staffing to meet operational and service standards
- Oversaw accounting, operations, and administrative systems
- Facilitated seamless operational safety and security policies, emergency plans, accident procedures, theft procedures, crisis communications, and key control procedures for guest rooms and master keys
- Ensured that revenue areas consistently met and / or exceeded budget guidelines
- Sustained revenue management guidelines, as well as sales mix and yielding functions
- Exceeded group benchmark by conducting front office quality assurance assessment scores
- Maximized revenue by minimizing costs and labor expenses and promoting judicious financial controls.
Assistant Operations Manager
Jumeirah Hotels, Wild Wadi Water Park
Dubai, AE
01.2004 - 01.2006
- Led targeted decision-making among a team of 400+ lifeguards, including coordinating workflow and prioritizing weekly shifts of up to 13 rotations daily
- Ensured all duties were continually performed in accordance with key standards
- Responded to disputes and / or incidents in a calm, professional manner
- Actively maintained operational compliance with regulatory guidelines and established policies
- Boosted department-wide performance by delivering stellar team training, coaching, and mentoring.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer
- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels
- Generated operational reports for management on monthly schedule
- Coordinated with General Manager in different operational issues and promotional activities
Education
Diploma - Advanced Emergency Medical Dispatch
International Academy of Emergency Dispatch
10.2019
Train The Trainer - Training And Development
Emirates Aviation Training College
Dubai, UAE04.2012
High School Diploma -
Florida High School
Johannesburg , South Africa 12.1998
Skills
- Personnel evaluations
- Records management
- Training leadership
- Operations planning
- Dependable and Responsible
- Self-Motivated
- Attention to Detail
- Teamwork and Collaboration
- Organization and Time Management
- Team building
Certification
Advanced Emergency Medical Dispatcher
October 2019 to October 2021 Emergency Medical Dispatch
Basic Life Support (BLS)
October 2019 to October 2021 CPR
Additional Information
- Authorized to work in the US for any employer
Languages
Afrikaans
Native or Bilingual
Flemish
Limited Working
Timeline
Inflight Supervisor Washington Dulles Intl.
CommutAir dba United Express
10.2021 - Current
Communications Specialist /Flight Coordinator
AirEvac International
12.2018 - 12.2019
Credentialing Specialist
SpringBoard Healthcare
01.2018 - 01.2018
Inflight Supervisor / Trainer
Emirates Airlines
06.2008 - 02.2017
Front Office Manager
Colosseum Luxury Hotel, Town
01.2006 - 01.2008
Assistant Operations Manager
Jumeirah Hotels, Wild Wadi Water Park
01.2004 - 01.2006
Diploma - Advanced Emergency Medical Dispatch
International Academy of Emergency Dispatch
Train The Trainer - Training And Development
Emirates Aviation Training College
High School Diploma -
Florida High School
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