Barbara F. Edwards
Training Specialist
South Bend,IN
Summary
Skilled Training Specialist highly effective conducting personal and group training sessions focused on effectively utilizing product software and personal development. Enthusiastic personality with a hands-on, creative style. Ready to apply 10+ years' experience to a challenging long-term position.
Overview
18
18
years of professional experience
24
24
years of post-secondary education
Work History
Customer Care Advocate
FDC Graphic Films Inc.
South Bend, IN
10.2020 - 07.2021
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained and managed customer files and databases.
- Coordinated timely responses to online customer communication and researched complex issues.
- Logged call information and solutions provided into internal database.
- Assisted call-in customers with questions and orders.
- Responded proactively and positively to rapid change.
- Effective liaison between customers and internal departments.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved accounting, service and delivery concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
Treasury Support Representative
1st Source Bank
South Bend, IN
04.2016 - 10.2020
- Treasury Services Support Representatives
- Supported internal and external related to banking related issues
- Reviewed discrepancies of bank charges with banking institutions
- Timely identified and resolve cash-related issues with accuracy
- Assist business clients with daily inquiries of treasury services
- Assisted with training of new support representatives
- Conducted product training to customers
- Presented Treasury Services overview to new hires
- Handled dispute escalation and resolution of unresolved client issues
- Built productive relationships with clients, instituting incentives, which heightened efforts to promote company's products and services
- Provided basic technical support resolving issues for clients on variety of treasury products
- Used Microsoft Word and other software tools to create documents and other communications
- Handled over 25-30 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
Substitute Teacher
South Bend Community School Corporation
South Bend, IN
08.2004 - 04.2016
- Managed classroom responsibilities and maintained continuity of learning process
- Incorporated cooperative education and role-playing activities to establish relationship between course material and students life experiences
- Encouraged critical skills through use of real scenarios where skills would be applied
- Served as instructor for government endorsed Learning Enrichment After School Program (LEAP) where students reading and math levels were assessed and then provided with specific enrichment program that would promote mastery and comprehension of subject matter
- Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes
- Supervised lunchroom and recess activities
Future Focus Coordinator/Community Liaison
South Bend Community School Corporation
South Bend, IN
09.2013 - 06.2014
- Provides future focus curriculum that effectively helps students explore career and post-secondary education opportunities
- Forms collaborative relationships with community partners, wrap-around service agencies, and private sector businesses to increase Rise Up Academy students' hands-on exposure to post-secondary education, workforce, and local community
- Collaborates with schools social worker and guidance counselor to provide extended opportunities to students through community partnerships and outreach programs
- Maintains/continues to develop future focus curriculum
- Develops and implements program elements and strategies of future focus curriculum
- In some cases provide direct instruction to students
- Provides information and support for students through college application and financial aid processes and/or transition directly into training programs or workforce
- Receives and responds to inquiries relating to aspects of service and community assistance programs in respect to student supports, opportunities, and learning
- Creates and maintain database of community/postsecondary contacts, supports, and resources
- Developed process for post-secondary education and internship partners to interface with teachers, students and families
- Developed effective outreach strategy to ensure continual progress in service delivery model
- Promotes RUA through presentations and site visits
- Participates in continuing professional development relevant to objectives of position
- Participates in staff meetings as needed
- Establishes job shadowing, internships, and internal and external college visits
- Promotes student recruitment and family/community involvement
- Fielded phone calls and pleasantly greeted office visitors, answering questions and inquiries regarding community resources and services
- Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships
- Assisted with development and implementation of training classes to educate team members and community residents
Education
Masters of Business Administration (MBA) - undefined
Indiana Wesleyan University
01.2006 - 01.2012
Bachelors of Science (BS) - undefined
Apparel Merchandising, Indiana University
01.1994 - 01.2012
Skills
Microsoft Officeundefined
Affiliations
Sigma Gamma Rho Sorority, Inc. Delta Psi Epsilon Christian Sorority, Incorporated Gamma Phi Delta Business and Professional Sorority, Incorporated Community Involvement African-American Women in Touch (Breast Care Education, 2008-2012) Indiana University Alumni Association (2003-2009) March of Dimes (2004-2010) Indiana Wesleyan University Alumni Association (2006-present) WNDU Pack a Backpack (2004-2011) Susan G. Koman Race For A Cure (2009) Making Strides Against Breast Cancer Walk (2013-2014)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Care Advocate
FDC Graphic Films Inc.
10.2020 - 07.2021
Treasury Support Representative
1st Source Bank
04.2016 - 10.2020
Future Focus Coordinator/Community Liaison
South Bend Community School Corporation
09.2013 - 06.2014
Masters of Business Administration (MBA) - undefined
Indiana Wesleyan University
01.2006 - 01.2012
Substitute Teacher
South Bend Community School Corporation
08.2004 - 04.2016
Bachelors of Science (BS) - undefined
Apparel Merchandising, Indiana University
01.1994 - 01.2012
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