Barbara J. Ashbaugh
Coxs Creek,KY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Well-rounded and hardworking leader willing to take on new or increased level of responsibilities to enhance team success. Proven relationship-builder with motivational approach. Offering excellent communication and good judgment.
Overview
38
38
years of professional experience
Work History
Lead Cashier
Stouts ACE Hardware
07.2014 - Current
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Oversee the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Managed high volume sales periods effectively, ensuring prompt service during peak hours.
- Performed store opening and closing.
Cashier
Kroger / Walmart
03.2012 - 07.2014
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier
Stouts ACE Hardware
08.2010 - 02.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Customer Service Representative
Louisville Ladder
05.2007 - 08.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Representative
Presbyterian Church USA
04.2000 - 09.2006
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Customer Service Cashier
Prudential Service Bureau
01.1986 - 10.1999
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
High School Diploma -
Nelson County High School
Bardstown, KY06.1985
Skills
Training and coaching
Customer Assistance
Training and mentoring
Team Leadership
Flexible Schedule
Dependability
Opening and closing procedures
Positive Attitude
Point of sale operation
Timeline
Lead Cashier
Stouts ACE Hardware
07.2014 - Current
Cashier
Kroger / Walmart
03.2012 - 07.2014
Cashier
Stouts ACE Hardware
08.2010 - 02.2012
Customer Service Representative
Louisville Ladder
05.2007 - 08.2010
Customer Service Representative
Presbyterian Church USA
04.2000 - 09.2006
Customer Service Cashier
Prudential Service Bureau
01.1986 - 10.1999
High School Diploma -
Nelson County High School
Similar Profiles
Brian P. PolkBrian P. Polk
Assistant Store Manager at Mutual Ace Hardware / Mundelein Ace HardwareAssistant Store Manager at Mutual Ace Hardware / Mundelein Ace Hardware
Mathew GrubeMathew Grube
Retail Sales Associate at True Value Hardware Store / Ace HardwareRetail Sales Associate at True Value Hardware Store / Ace Hardware
TJ RussellTJ Russell
Assistant Manager at JBK Hardware, Ace HardwareAssistant Manager at JBK Hardware, Ace Hardware
Daniel LutzDaniel Lutz
Farmer at Lutz FarmsFarmer at Lutz Farms
Leah HardinLeah Hardin
Teacher at Jefferson County Public SchoolsTeacher at Jefferson County Public Schools