BARBARA JOAN SMITH
Property Management
Aurora,CO
Summary
Leasing Professional with almost 6 years of experience providing administrative support to team member and interfacing with residents. Approachable Leasing Manager talented at providing outstanding customer service to both prospective and current residents. Adept at ensuring community occupancy and compliance with all regulations and standards. Proficient in aiding the management and leasing team in maintaining property standards.
Overview
17
17
years of professional experience
Work History
Leasing Manager
The Raleigh at Sloans Lake
05.2021 - Current
- Directs community marketing, advertising, and sales efforts to meet revenue and occupancy targets
- Develops and implements marketing plans, monitors market conditions, and adjusts pricing strategies
- Utilizes technology for promotion and communication
- Collaborates with maintenance to ensure property standards and enhances apartment appeal
- Participates in leasing process, analyzes performance reports, and presents strategies to stakeholders
- Manages lease renewal program and addresses resident and client concerns promptly
- Supervises leasing team recruitment, training, and performance.
Leasing Professional
The Cameron/ Greystar Property
07.2018 - 02.2021
- Processes paper or online applications, communicates effectively to complete legal documents, sells apartment features, and addresses inquiries
- Applies sales skills to generate leads, conduct presentations, qualify prospects, and close deals
- Proficient in word processing, property management software (e.g., Yardi, One Site, Entrata), and spreadsheets for reports and employment documents
- Conducts market surveys to analyze competitor pricing
- Utilizes the internet for marketing, advertising, and sales, including platforms like Craigslist and Google
- Prepares leasing documents, maintenance requests, and marketing materials as needed.
Office Support
Systems Integration, LLC
05.2015 - 02.2017
- Research and provide recommendations on client quotes
- Navigate vendor and distributor pricing portals and administer Channel Partner registration programs
- Prepare quotes, bids, and collaborate with Senior Accountant Manager on invoicing and billing
- Work with Technical Services to develop client solutions
- Build and maintain relationships with OEM partners and distributors
- Manage Opportunity Registrations with Vendors and handle new leads
- Plan daily and weekly activities to meet goals.
Billing Analyst
Hawaii Western Management Group/ HMAA
10.2013 - 05.2015
- Enroll new groups and members through various channels
- Maintain updated group records and handle benefit changes
- Process billing, issue member ID cards, and manage COBRA
- Manage policy cancellations and life insurance claims
- Set up and oversee Online Group Administration (OGA)
- Coordinate Online Member Services for eligibility verification and claims status.
Remittance Processing Clerk
First Hawaiian Bank
- 05.2013
- Organize and oversee incoming workflow to meet deadlines
- Address exceptions and adjustments for debit/credit imbalances
- Transfer and validate Wholesale Lockbox payments using Microsoft applications
- Handle complex Lockbox accounts requiring specialized processing procedures.
Operation Specialist
Wells Fargo Lockbox
04.2007 - 04.2012
- Negotiate and verify Wholesale Lockbox payments using Data Management Product software
- Exceed keystroke targets by 20% with over 300,000 keystrokes monthly
- Manage complex Lockbox accounts with specialized processing
- Organize and oversee workflow to meet deadlines
- Address debit/credit imbalances by analyzing and inputting exceptions and adjustments.
Education
BS - Computer Science
Baguio City
Baguio City, Philippines06.1999
High School diploma -
Baguio City
Baguio City, Philippines03.1998
Skills
- Strong interpersonal & communication skills
- WPM: 90
- Ability to work collaboratively as part of a team
- Problem Solving
- Leadership
- Meticulous attention to detail
- Excellent Organizational skills
- Poised under pressure
- Resident relations
- Maintaining closing ratios
- Property Management
- Lease management experience
- Social Media Marketing
- Event Planning
- Customer service-focused
- Microsoft Office
- Property Showing
- Decision-Making
Accomplishments
Greystar Beyond Expectation: Leasing Manager of the Year 2023.
Personal Information
Title: LEASING MANAGER
Timeline
Leasing Manager
The Raleigh at Sloans Lake
05.2021 - Current
Leasing Professional
The Cameron/ Greystar Property
07.2018 - 02.2021
Office Support
Systems Integration, LLC
05.2015 - 02.2017
Billing Analyst
Hawaii Western Management Group/ HMAA
10.2013 - 05.2015
Operation Specialist
Wells Fargo Lockbox
04.2007 - 04.2012
Remittance Processing Clerk
First Hawaiian Bank
- 05.2013
BS - Computer Science
Baguio City
High School diploma -
Baguio City
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