Barbara L Beck
Columbus,United States
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level [Job Title] position to help launch career while achieving company goals. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly, with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. Highly-motivated , strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Information & Referral Special
LSS 211 Central Ohio
Columbus, OH
04.2019 - 09.2023
- Answered incoming calls and emails from customers regarding information requests.
- Provided accurate information to customers on a wide range of topics.
- Conducted research to ensure accuracy of provided information.
- Created reports summarizing customer inquiries and feedback.
- Collaborated with other departments to coordinate activities related to referrals.
- Responded promptly to customer inquiries via phone or email.
- Scheduled appointments for customers seeking additional assistance.
- Resolved conflicts between customers and company policies.
- Performed administrative duties such as filing, faxing, copying.
- Stayed current on community-based resources and services useful to patients.
Sr. Rep-CORe Associate
Verizon Wireless
Dublin, OH
07.2014 - 08.2017
- Answered incoming calls and emails from customers regarding information requests.
- Provided accurate information to customers on a wide range of topics.
- Conducted research to ensure accuracy of provided information.
- Maintained records of customer interactions and transactions.
- Created reports summarizing customer inquiries and feedback.
- Responded promptly to customer inquiries via phone or email.
- Assessed customer needs through active listening techniques.
- Facilitated communication between customers and other departments.
- Maintained confidentiality of sensitive data while providing service.
- Ensured compliance with relevant laws, regulations, and standards.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
Education
IT CERTIFICATIONS -
Per Scholas
Columbus, OH09-2023
Associate of Applied Science -
ETI Technical College
Niles, OH09-2000
Skills
- Confidentiality
- Documenting and Recording Information
- Evaluating Quality of Care
- Communicating to Patients and Families
- Providing Information and Resources
- Knowledge of Community Services and Programs
- Caring and Empathetic
- Calm and Effective Under Pressure
- Patient Confidentiality and Data Security
- Administrative and Office Support
- Explaining Policy and Procedures
- Building Rapport and Credibility
- Database Search and Data Entry Skills
- Resolving Problems
- Records Management
- Customer Service
- Risk Management
- Multi-Line Telephone Systems
- Technical Troubleshooting
- Risk Management Assessment
- Appointment Scheduling
- Conflict Resolution
- Recording Histories
- Regulatory Compliance
- System Updates
- Medical Filing
- Crisis Prevention Intervention (CPI)
- Outbound Calling
- Attention to Detail
- Resource Allocation
- Data Collection
- Invoice Verification
- Medical Terminology
- Bookkeeping Support
- Word Processing
Certification
- Certified Notary
- Google IT Support Professional Certification
- CISCO IT Essentials Certification
- CISCO Networking Essentials Certification
Timeline
Information & Referral Special
LSS 211 Central Ohio
04.2019 - 09.2023
Sr. Rep-CORe Associate
Verizon Wireless
07.2014 - 08.2017
IT CERTIFICATIONS -
Per Scholas
Associate of Applied Science -
ETI Technical College
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