Barbara L. Briggman
Swansea,SC
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Well-qualified dispathers with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues.
Overview
13
13
years of professional experience
Work History
Dispatch Operator
Cardinal Logistics Management Corporation
11.2022 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 85 fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Maintained updated and detailed records of calls in physical and electronic database.
- Generated reports to track deliveries and maintain proper records and documentation.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Sent out drivers to assist 85 hourly callers based on locations, needs and worker availability.
- Answered phone calls and responded to customer emails.
- Monitored and tracked dispatch communication systems.
- Assisted in resolving customer complaints and grievances.
- Scheduled deliveries and pickups according to customer needs.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Monitored flow of paperwork and directed information to appropriate departments.
- Directed dispatching, routing, and tracking of 85 fleet vehicles
- Closely monitored dispatch board to triage and prioritize over 100 daily calls
Delivery Person
Sandy Run Florist
11.2018 - 10.2022
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatch and customers for accurate delivery information.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Managed delivery route for optimal use of time and fuel.
- Operated light trucks to deliver loads as far as 100 miles from home location
- Operated light trucks to deliver loads as far as 100 miles from home location
Food Service Operations Manager
Calhoun County School District
08.2016 - 11.2018
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Oversaw training of more than 9 team members.
- Reviewed and approved employee schedules and timesheets.
- Collaborated with other departments to coordinate events and promotions.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank
Lead Customer Service Representative
Verizon Wireless
11.2010 - 11.2016
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Responded to customer calls and emails to answer questions about products and services.
- Engaged clients in person and over phone to answer questions and address complaints.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Planned schedules and workflows based on expected customer demands.
- Resolved concerns with products or services to help with retention and drive sales.
- Reviewed associate performance to identify training needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Increased efficiency and team productivity by promoting operational best practices.
Bed Control Coordinator
Palmetto Richland Hospital
09.2010 - 11.2016
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care
- Communicated with patients, ensuring that medical information was kept private
Education
Bachelor of Science - Business Management
Centura College
Virginia Beach, VA12.2012
Associate of Science - Criminal Justice
Centura College
Virginia Beach, VA10.2011
High School Diploma -
Calhoun County High School
St. Matthews SC06.1988
Skills
- Dispatching Workers
- Processing Orders
- Dispatch Planning
- Assisting Dispatch
- Problem Assessment
- Administrative Support
- Vehicle Dispatch
- Materials Ordering
- Adjusting Routes
- Route Planning and Adjustment
- Calendar and Scheduling Software
- Prioritizing Calls
- Order Picking and Processing
- Special Requests
- Microsoft Office
- Maintain Records
- Handle Communications
- Customer Service Standards
- Work Crew Dispatching
- Updating Logs
- Paperwork Submission
- Organizational Standards
- Roadside Assistance
Timeline
Dispatch Operator
Cardinal Logistics Management Corporation
11.2022 - Current
Delivery Person
Sandy Run Florist
11.2018 - 10.2022
Food Service Operations Manager
Calhoun County School District
08.2016 - 11.2018
Lead Customer Service Representative
Verizon Wireless
11.2010 - 11.2016
Bed Control Coordinator
Palmetto Richland Hospital
09.2010 - 11.2016
Bachelor of Science - Business Management
Centura College
Associate of Science - Criminal Justice
Centura College
High School Diploma -
Calhoun County High School
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