Microsoft Office Word, Excel, Outlook
BARBARA L. FORD
Wautoma,WI
Summary
Organized, hardworking, good communicator, and a dependable candidate who can successfully manage multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet BRAKEBUSH's goals. Experienced Dispatching (911 Dispatcher, Master Control Dispatching for Corrections, Dispatching NEMT) and Planning (Scheduling last minute NEMT transports, routing emergency equipment in a 911 urgency, planning the next move with inmates in a jail setting) with over several years of experience.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Corrections Officer
Waushara County Sheriffs Office
Wautoma, Wisconsin
10.2019 - Current
- Booked new inmates into facility and processed inmates for release.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Completed intake paperwork, fingerprints and searches.
- Led disciplinary hearings and made recommendations for sentencing.
- Oversaw and maintained custody of 80 plus inmates in maximum security
Contracted NEMT Driver
BASS TRANSPORT
Wautoma, WI
11.2018 - 10.2019
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Obtained customer signatures to complete and process paperwork.
- Updated personal logs and business tracking documents accurately and according to schedule requirements.
- Planned and adjusted optimal routes based on traffic and weather conditions.
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Maintain Certifications required by Wisconsin Department of Health Services in Lieu of MTM Inc.
- Complaint free from members that were transported to their medical appointments.
Liaison Expansion Coordinator
Richwood Transport LLC
Middleton, Wisconsin
11.2017 - 11.2018
- Worked with special needs customers to understand needs and provide excellent service
- Responsible for expanding different modes of NEMT (Non-Emergent Medical Transportation) including wheelchair and stretcher.
- Assisted in expansion of Richwood Transport LLC. in NEMT in states including Wisconsin, Georgia, Florida, and Nevada.
- Increased program outreach by building strong relationships with educators and community in medical transportation.
- Maintained knowledge of latest requirements and support strategies.
- Used Microsoft Word and other software tools to create documents and other communications.
Provider Management Representative
MTM Transportation
Madison, Wisconsin
12.2013 - 11.2017
- Managed up to 35 NEMT (Non-Emergent Medical Transportation) companies on their performances throughout the State of Wisconsin.
- Negotiated contract rates.
- Investigated complaints from member using their transportation services.
- Investigated Medicaid Fraud which included members and transportation companies.
- Maintained their companies yearly inspections including their vehicle fleet, drivers, and their companies policies and procedures.
- Took notes on interviews and other workplace investigations, compiled records and organized documentation for cases.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Participated in team-building activities to enhance working relationships.
- Worked flexible hours; night, weekend, and holiday shifts.
Firefighter I, II, III / Enhanced EMT
City Of Chesapeake, Virginia Government
Chesapeake, Virginia
03.2006 - 11.2013
- Drove and operated structural pumpers, tankers, ladders and service vehicles to aid in rescue operations.
- Operated pumping engine to direct water pressure in hose and nozzle for most efficient operation
- Notified fire dispatchers to detail difficulties encountered, request additional firefighters and obtain emergency supplies.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness
- Provide emergency medical aid, performs rescue/extrication operations where necessary to prevent loss of life or further injury from any cause.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities
- Responsibly handled patient care information, HIPPA compliant, and data entry for hospital patient care reports.
- Assisted educating local communities in fire prevention, station tours, school drills, and courtesy building inspections.
- Also responsible for equipment maintenance, Certified PPE Gear Inspector, Inventory Specialist, Safety Review, Behavior Health Team Member.
Dispatch Equipment Supervisor
Chesapeake Police Department
Chesapeake, Virginia
10.2005 - 03.2006
- Programming, inventory, and issuing equipment; Portable Radio's, Mobile Radio's, Cellular Phones, Pagers and other communication devices.
- Maintaining Operations: Mobile Emergency Operation Communication Bus (M.E.O.C.).
- Maintains contact with and coordinates projects with vendors.
- Coordinates with other Chesapeake City Department with radio maintenance which includes programming and oversees shift operations, monitoring communications and intervenes in difficult situation, evaluating procedures. This department has over 400 Officers.
- Establishes policies and procedures, maintaining emergency reference materials, maintains logs, tapes and updating radio's Motorola "SmartZone" Program.
- Written Standard Operating Procedures for Chesapeake Communication 911 Center which receives over 500,000 calls in a year.
- Used Microsoft Word and other software tools to create documents and other communications.
- Maintained energy and enthusiasm in fast-paced environment
Education
Bachelor of Science - Business Management Information Technology
Liberty University
Lynchburg, VA 05.2012 - Current
Associate of Science - Criminal Justice
Normandale Community College
Bloomington, Minnesota 09.1984 - 06.1989
High School Diploma - General Studies
Eden Prairie High School
Eden Prairie Minnesota 09.1980 - 06.1984
Skills
Safety and security enforcement
Correctional facility procedures
File and records management
Dispatch
Conflict resolution skills
Spreadsheet tracking
Customer service skills
Self-motivated professional
MS Office
Contract Management
Negotiation
Multitasking abilities
Route Management
Computer tracking
Software
Spillman CAD - Motorola Solutions
Certification
Principles of Subject Control - POSC
Timeline
Taser Training Certification
06-2021
Principles of Subject Control - POSC
10-2020
Jail Officer Basic Training 200-hour
09-2020
CPR
09-2020
Corrections Officer
Waushara County Sheriffs Office
10.2019 - Current
Contracted NEMT Driver
BASS TRANSPORT
11.2018 - 10.2019
Liaison Expansion Coordinator
Richwood Transport LLC
11.2017 - 11.2018
Provider Management Representative
MTM Transportation
12.2013 - 11.2017
Bachelor of Science - Business Management Information Technology
Liberty University
05.2012 - Current
Firefighter I, II, III / Enhanced EMT
City Of Chesapeake, Virginia Government
03.2006 - 11.2013
Dispatch Equipment Supervisor
Chesapeake Police Department
10.2005 - 03.2006
Associate of Science - Criminal Justice
Normandale Community College
09.1984 - 06.1989
High School Diploma - General Studies
Eden Prairie High School
09.1980 - 06.1984