Barbara L. Grady
Pueblo,CO
Summary
Experienced professional with a background in retail sales and receptionist roles. Fluent in English and Portuguese, with basic Spanish, focusing on improving it as a third language. Proven ability to deliver excellent customer service, manage client interactions, handle cashier duties, and maintain organized work environments. Skilled in managing appointments, phone communications, and social media in a fast-paced dealership setting.
Overview
6
6
years of professional experience
Work History
Au Pair
Cultural Care Au Pair, USA - Au Pair
08.2022 - 11.2023
- Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
- Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
- Developed bilingual abilities in English through immersive conversation and activities.
Receptionist
Recol Veiculos LTDA
03.2020 - 07.2022
- Detail-oriented receptionist with hands-on experience at a Volkswagen dealership.
- Warmly welcomed clients, developed friendly conversations, and ensured smooth check-in processes.
- Expert in making and managing client appointments, ensuring seamless communication and efficient handling of schedules.
- Proficient in answering calls, transferring clients to the appropriate department, and handling inquiries professionally.
- Conducted follow-up calls to check client satisfaction with services, contributing to customer retention.
- Managed dealership's social media presence, interacted with client leads, and facilitated online inquiries.
- Assisted clients through the process of registering new and used vehicles, ensuring all paperwork was accurately completed.
- Helped maintain a neat, organized, and welcoming front desk and store environment.
Receptionist
N. Negocios Imobiliarios LTDA
02.2018 - 12.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct realtors.
- Kept reception area clean and neat to give visitors positive first impression.
Store Sales Associate
R.H. Figueiredo, O Boticário
06.2017 - 01.2018
- Highly motivated and customer-focused sales professional with experience in the cosmetics and perfume industry.
- Skilled in welcoming clients warmly, engaging in friendly conversations, and providing personalized assistance to meet their cosmetic and perfume needs.
- Strong ability to guide customers through product selection, explain features and benefits, and upsell complementary products to enhance customer satisfaction and sales performance.
- Proficient in operating point-of-sale systems, processing transactions efficiently, and managing opening and closing cashier duties.
- Experienced in maintaining store cleanliness, organizing displays, and ensuring a pleasant shopping environment.
- Adept at developing rapport with clients, fostering loyalty, and creating a positive shopping atmosphere.
Education
Associate of Applied Science - Nursing
Pueblo Community College
Pueblo, CO01.2028
Certificate - Nurse Aide
Pueblo Community College
Pueblo, CO08.2024
High School Diploma -
Esc. Estadual Prof. Jose Rodrigues Leite
Rio Branco, AC, Brazil12.2017
Skills
Communication
Reliable and trustworthy
Customer Service
Detail-oriented
Adaptability
Active listening
Problem-solving
Proactive
Organization and time management
Friendly, positive attitude
Empathy
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Elementary
Timeline
Au Pair
Cultural Care Au Pair, USA - Au Pair
08.2022 - 11.2023
Receptionist
Recol Veiculos LTDA
03.2020 - 07.2022
Receptionist
N. Negocios Imobiliarios LTDA
02.2018 - 12.2019
Store Sales Associate
R.H. Figueiredo, O Boticário
06.2017 - 01.2018
Associate of Applied Science - Nursing
Pueblo Community College
Certificate - Nurse Aide
Pueblo Community College
High School Diploma -
Esc. Estadual Prof. Jose Rodrigues Leite
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