Barbara Mosberg
Mundelein,IL
Summary
Experienced retail leader ready to drive operational excellence and customer satisfaction. Proven ability to lead teams, optimize store performance, and adapt to changing demands. Strong communication skills, strategic planning, and inventory management expertise. Reliable collaborator focused on achieving results and fostering positive work environment.
Overview
34
34
years of professional experience
Work History
Store Director
Clean Orign
04.2023 - 04.2024
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
- Developed new store location from ground up by hiring and training efficient team.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
Inventory Coordinator
OMD
03.2022 - 02.2023
- Kept department records and updated documentation with latest counts.
- Researched and corrected discrepancies quickly to maintain current information.
- Completed full department audits in adherence with company audit schedule.
- Performed scheduled inventory counts and supply audits.
- Identified unproductive inventory for disposition, optimizing stock productivity.
- Monitored database system to prepare and deliver customer orders on time.
- Performed inventory cycle counting and identified discrepancies.
Sales Advisor
Neiman Marcus
10.2021 - 03.2022
- Use active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
- Stay up-to-date on latest trends in sales promotions, product updates and service changes.
- Monitor customer order process and addressed customer issues.
- Contact new and existing customers to outline benefits of products.
- Identify customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Create and implemented store displays, promoting sales and growth.
- Utilize mobile devices and selling technology to communicate with clients and expand the business.
Business Manager
JOHN HARDY USA, Inc.; Bloomingdale's Old Orchard
08.2016 - 12.2019
- Directed all aspects of retail operations of John Hardy boutique within the Bloomingdale's retail organization.
- Generated sales consistently in top 3 out of 35 stores.
- Interacted with customers and vendors with utmost professionalism to solve various problems.
- Implemented 4 successful Trunk Shows, exceeding previous years business.
- Optimized revenue streams by consistently exceeding client expectations.
- Analyzed regional market trends to distinguish best courses of action for company.
- Established open door policy to foster environment of respect between employees and management.
- Conducted presentations using PowerPoint to provide illustrations and graphs to communicate complex business concepts.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Trained, managed and motivated employees to promote professional skill development.
- Represented integrity and professionalism in business, serving as mentor and role model to staff.
- Provided leadership to employees through coaching, feedback and performance management.
Senior Sales Representative
Wilmette Jewelers
01.2015 - 12.2015
- Provided excellence in customer service and support in a high volume sales environment primarily centered around the renowned Hearts on Fire diamond brand.
- Promoted accessories and cross-sold additional products and services through use of active persuasion.
- Established exemplary skills in verbal and written communication and active listening through working closely with customers and sales support staff.
Sales Manager
Therese Crowe Design, Ltd.
08.2010 - 01.2014
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Maintained professional network of potential clients and business opportunities.
- Implemented a new inventory control system resulting in simplified and streamlined inventory management.
- Generated 30% growth
- Created pricing strategy for new merchandise.
- Drove revenue growth through repeat and referral business nurtured through strong client relationships.
Senior Sales Representative
Trabert & Hoeffer, Inc.
02.1990 - 01.2008
- Responsible for $2.5-$3 million in annual sales.
- Asked open-ended questions to determine customer requirements and help identify correct products and services.
- Established exemplary skills in verbal and written communication and active listening through working closely with customers and sales support staff.
- Closed sales on deals previously deemed unsalvageable.
- Made outbound sales calls to contact prospective leads, using effective communication skills.
Education
Business Studies -
University of Arizona
Tucson, AZSkills
- Sales development
- Key account generation
- Selling techniques
- Consultative sales
- Brand development and marketing
- Meeting and exceeding sales goals
- Recordkeeping requirements
- Market understanding
- Sales planning
- Merchandising expertise
- Inventory tracking
- Customer buying habits
- Implementation support
- Promotional expertise
- Customer service experience
- Merchandising
- Upselling strategies
- Relationship selling
- Sales closing
- Product and service knowledge
- Account management
- Business development
- Strategy development
- Negotiation Tactics
- Customer retention abilities
Timeline
Store Director
Clean Orign
04.2023 - 04.2024
Inventory Coordinator
OMD
03.2022 - 02.2023
Sales Advisor
Neiman Marcus
10.2021 - 03.2022
Business Manager
JOHN HARDY USA, Inc.; Bloomingdale's Old Orchard
08.2016 - 12.2019
Senior Sales Representative
Wilmette Jewelers
01.2015 - 12.2015
Sales Manager
Therese Crowe Design, Ltd.
08.2010 - 01.2014
Senior Sales Representative
Trabert & Hoeffer, Inc.
02.1990 - 01.2008
Business Studies -
University of Arizona