Barbara Lucero
Port Orchard
Summary
Dedicated and compassionate RN with progressive career history in direct patient care, telephone triage, and care coordination in a fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with diverse patient and family populations through empathetic communication, respectful attitude, and excellent customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Registered Nurse
Kaiser Permanente, Washington
10.2022 - Current
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Evaluated and assessed phone calls from facilities, physician offices, hospitals and patients to handle urgent issues and prioritize care.
- Administered immunizations to patients to prevent disease.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Monitored patient reactions after administering medications and IV therapies.
- Management of Central IV Lines and Port-A-Cath.
- Therapeutic phlebotomy for hemochromatosis patients.
- IV infusions for immunotherapy
- Immunotherapy allergy injections
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Assisted patients with coordinating long-term care for chronic conditions to support and manage illnesses.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Provided detailed patient enducation.
- Conducted protocolized Nurse Visits.
- Participated in pilot for Medicare Annual Wellness visits.
- Managed over $20k in medication inventory.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
Registered Nurse
Virginia Mason Franciscan Health
04.2022 - 10.2022
- Conducted telephone triage to patient, family and significant others using nursing judgment according to protocol.
- Executed nursing interventions by collaborating with interprofessional team to incorporate standards of care, practice and patient outcomes.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Primary Care Registered Nurse
Virginia Mason Franciscan Health
12.2020 - 04.2022
- Resupplied offices and examination rooms, labeled drawers and ordered new stock.
- Managed over 40 patient calls per day.
- Handled patient pharmacy needs by phoning in prescriptions to patients' preferred pharmacies.
- Evaluated and assessed phone calls from facilities, physician offices, hospitals and patients to handle urgent issues and prioritize care.
- Called patients to share lab results and discuss physician orders.
- Administered immunizations to patients to prevent disease.
- Educated family members and caregivers on patient care instructions.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Conducted Medicare Annual Wellness Visits
Registered Nurse, Progressive Care Unit
Virginia Mason Franciscan Health
11.2018 - 12.2020
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Managed care from admission to discharge.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Managed quality care for patients with heart failure, end-stage renal disease, vascular disease, and coronary artery disease including Cardiothoracic and Vascular surgical patients.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Participated in continuing education programs and attended Critical Care conference to enhance nursing knowledge and practice.
Home Health RN Case Manager
Oahu Home Healthcare
12.2017 - 09.2018
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Took samples to complete diagnostic and routine assessment tests.
- Introduced changes to patient care plans based on regular evaluations and patient changes.
- Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
- Coordinated with other healthcare team members to support patient needs.
- Developed and implemented discharge plans to promote continued care after discharge.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Provided skilled care for patients with ostomies, negative pressure wound therapy, complex wounds, and PICCs.
Assistant Director of Nursing
The Plaza Assisted Living
02.2017 - 12.2017
- Performed rounds to observe care and interview staff, residents, and families.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Evaluated work performance of nursing personnel to determine wage increases and implement discipline.
- Assessed and evaluated new residents and returning residents from hospitalization.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Covered nursing shifts when short-staffed while maintaining administrative responsibilites.
Charge Nurse
The Plaza Assisted Living
05.2015 - 02.2017
- Implemented quality patient care techniques to align with safety, health, and organizational regulations.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Administered medications and treatments to patients as ordered by physician, maintaining accountability for accurate narcotic count at end of each shift.
- Cared for patients' wounds and changed dressings.
- Collaborated with other healthcare professionals to provide quality patient care.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Educated family members and caregivers on patient care instructions.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
Charge Nurse
Ann Pearl Nursing Facility
07.2015 - 07.2016
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Administered medications and treatments to patients as ordered by physician, maintaining accountability for accurate narcotic count at end of each shift.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Supervised patient admissions and discharges from hospital to home care, rehabilitative facility, or self-care.
- Cared for patients' wounds and changed dressings.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Nurse Aide
Pali Momi Medical Center
04.2013 - 05.2015
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Assisted patients with mobility issues in areas such as beds, wheelchair usage, and automobile travel.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Assisted with patient transfer and ambulation.
- Documented patient information and care activities in electronic health record.
- Delivered high-quality care to 7:1 ratio of patients on Advanced Medical Surgical Unit.
Education
Bachelor of Science - Nursing
Hawaii Pacific University
Honolulu, HI12.2012
Skills
- Preventative Health
- Intravenous Therapy
- Precepting
- Triaging
- Chronic Disease Management
- Detail oriented
- Culturally Sensitive
- Electronic Health Record (Epic)
Certification
BLS - Basic Life Support and AED
ACLS - Advanced Cardiac Life Support
Accomplishments
Awards and Recognition
- Most Improved Patient Outcomes, Virginia Mason Franciscan Health: 2021
- Ohana Award, The Plaza Assisted Living at Punchbowl: September 2016, December 2016, January 2017
- Employee of the Month, The Plaza Assisted Living at Punchbowl: November 2016
Timeline
Registered Nurse
Kaiser Permanente, Washington
10.2022 - Current
Registered Nurse
Virginia Mason Franciscan Health
04.2022 - 10.2022
Primary Care Registered Nurse
Virginia Mason Franciscan Health
12.2020 - 04.2022
Registered Nurse, Progressive Care Unit
Virginia Mason Franciscan Health
11.2018 - 12.2020
Home Health RN Case Manager
Oahu Home Healthcare
12.2017 - 09.2018
Assistant Director of Nursing
The Plaza Assisted Living
02.2017 - 12.2017
Charge Nurse
Ann Pearl Nursing Facility
07.2015 - 07.2016
Charge Nurse
The Plaza Assisted Living
05.2015 - 02.2017
Nurse Aide
Pali Momi Medical Center
04.2013 - 05.2015
BLS - Basic Life Support and AED
ACLS - Advanced Cardiac Life Support
Bachelor of Science - Nursing
Hawaii Pacific University
Similar Profiles
Crystal FrittsCrystal Fritts
Medical Coder II at Kaiser Permanente WashingtonMedical Coder II at Kaiser Permanente Washington
Hannah CastanedaHannah Castaneda
Customer Service Professional at Kaiser Permanente WashingtonCustomer Service Professional at Kaiser Permanente Washington
Catherine ArmstrongCatherine Armstrong
Patient Access Representative at Kaiser Permanente WashingtonPatient Access Representative at Kaiser Permanente Washington