Barbara Lynne Hoke
York,Pennsylvania
Summary
Reliable teller with experience in fast-paced financial environments, skilled in handling transactions accurately and efficiently. Possess strong mathematical skills, customer service orientation, and adeptness in using banking software. Known for improving transaction processing times and enhancing customer satisfaction through prompt service. Reliable professional with background in financial transactions, known for high productivity and efficient task completion. Possess key specialized skills in cash handling, customer service, and fraud detection which contribute to maintaining accuracy and promoting client trust. Excel in communication, problem-solving, and time management, ensuring seamless operations and positive customer experiences.
Overview
43
43
years of professional experience
Work History
Teller
M & T Bank, Formerly Partners Trust
Buffalo, NY
05.1998 - 12.2024
- Adhered strictly to all security procedures related to handling money at the teller window.
- Verified customers' identification to ensure compliance with laws and regulations.
- Explained the features of various banking products available to customers.
- Explained account information to customers in detail as needed.
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Maintained confidentiality of all customer records and information according to company policies.
- Answered customer inquiries regarding bank products and services.
- Maintained accurate records of all transactions and customer interactions.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Followed up on requests from customers in a timely manner.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Performed daily reconciliation of teller drawer within established limits.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Cross-sold additional bank products when applicable to meet customer needs.
- Reported any operational issues or system problems that occurred during shift promptly.
- Provided exceptional customer service while accurately processing routine transactions.
- Balanced cash drawers on a daily basis.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Built and maintained client relationships through quality, personalized interactions.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Trained employees on cash drawer operation.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Maintained confidentiality of bank records and client information.
- Directed specific questions to appropriate branch personnel.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Delivered exceptional service to customers in person or over telephone.
- Adhered to financial services security and audit procedures.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Prepared official checks for customer and internal bank needs.
- Resolved problems or discrepancies concerning customers' accounts.
- Received and counted daily inventories of cash, drafts and checks.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Transmitted orders to supply cash to meet daily needs.
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Verified amounts and integrity of every check or funds transfer.
- Performed special services for customers, ordering bank cards and checks.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Balanced daily cash deposits and vault inventory with zero error rate.
Salesperson
Schaefer Wholesale Florist
York, PA
06.1982 - 05.1988
- Generated new business opportunities through cold calling campaigns.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Provided personalized service to build relationships with customers.
- Resolved customer complaints promptly and efficiently.
- Assisted customers in selecting appropriate products or services for their needs.
- Developed key customer relationships to increase sales.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
Education
High School Diploma -
Central York High School
York, PA06-1983
Skills
- Drawer balancing
- Banking law compliance
- Stress tolerance
- Confidentiality and discretion
- Safe and vault operation
- Currency and coin counter
- Approachable
- Excellent communication skills
- Numeric aptitude
- Math aptitude
- Professionalism and courtesy
- Cash handling expertise
- Cash drawer balancing
- New teller training
- Excellent time management skills
- Cash handling
- Cash counting
- Listening and comprehension
- Reliable
- Patience and empathy
- Exceptional customer service
- Strong sense of banking ethics
- Fraud detection
- Positive
- Transaction processing accuracy
- Compliance, banking laws, and regulations
- Friendly
- Cheerful
- Cash handling and management
- Strong work ethic
Affiliations
- Going to dinner with my girlfriends
- Hanging with my husband & daughter
- Watching movies
References
References available upon request.
Timeline
Teller
M & T Bank, Formerly Partners Trust
05.1998 - 12.2024
Salesperson
Schaefer Wholesale Florist
06.1982 - 05.1988
High School Diploma -
Central York High School
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