Summary
Work History
Education
Skills
Accomplishments
Timeline
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Barbara Wolfinger

Gilbertsville,PA

Summary

Professional account management with strong focus on building and maintaining client relationships. Adept at driving results through collaborative teamwork and adaptable to changing needs. Skilled in communication, negotiation, and problem-solving. Reliable and goal-oriented, with proven track record in achieving targets and enhancing customer satisfaction.

Work History

Account Representative

State Farm Insurance Inc
Gilbertsville, Pennsylvania
2002 - 2026
  • Managed client accounts, ensuring adherence to policy and coverage requirements.
  • Provided exceptional customer service, resolving inquiries and claims efficiently.
  • Facilitated communication between clients and internal teams to enhance service delivery.
  • Analyzed client needs to recommend suitable insurance products and coverage options.
  • Contacted customers to assess satisfaction and current needs.
  • Identified possible at-risk accounts enabling preemptive intervention measures before any loss or dissatisfaction occurred.
  • Handled over 30 incoming calls, emails & fax along with walk ins and appointments.

Accounts Receivable Manager

Rittenhouse Book Distributors
1999 - 2000
  • Streamlined invoicing processes to enhance cash flow management
  • Led accounts receivable team in achieving timely collections and reducing outstanding balances
  • Developed and implemented strategies for improving customer payment compliance
  • Analyzed financial reports to identify trends and optimize billing practices
  • Established policies for credit risk assessment and account management
  • Verified discrepancies and resolved clients' billing issues
  • Implemented new collection strategies that led to the recovery of lost revenue.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers

Human Resources Operations Coordinator

NovaCare Employee Service Center
1996 - 1999
  • Facilitated onboarding processes for new hires, ensuring compliance with company policies and procedures.
  • Assisted in maintaining compliance with labor laws, reducing potential risks of fines or lawsuits against the company.
  • Handled sensitive information discreetly while maintaining confidentiality and trust amongst employees.
  • Managed benefits administration, ensuring timely enrollment and accurate record-keeping for all employees.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Handled many incoming calls daily to our Corporate Operations Center

Education

Associate of Science - Business Administration

Montgomery County Community College
Blue Bell, PA
01-1984

Skills

  • Customer engagement
  • CRM proficiency
  • Customer relationship management
  • Account management

Accomplishments

Pa-Licensed in Property & Casualty

Timeline

Account Representative

State Farm Insurance Inc
2002 - 2026

Accounts Receivable Manager

Rittenhouse Book Distributors
1999 - 2000

Human Resources Operations Coordinator

NovaCare Employee Service Center
1996 - 1999

Associate of Science - Business Administration

Montgomery County Community College

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Barbara Wolfinger