Barbara Moore Johnson
New Orleans,Louisiana
Summary
Experienced professional seeking a position in computer information systems and customer service support. Detail-oriented and valuable team player with exceptional organizational skills. Demonstrated expertise in problem-solving, data analysis, and providing excellent customer service. Quick learner with the ability to adapt to new technologies and processes, driving successful outcomes. Proven track record of effectively managing projects and delivering innovative solutions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Ellucian Banner HR-ERP Support: |HRIS Technical Support/Ellucian Banner HR- ERP Support: |HRIS Technical Support/Senior Programmer Analyst
Xavier University of Louisiana
01.2010 - 01.2016
- Provided IT professional services, that included software and desktop applications training for faculty, staff, and students.
- Worked with cross-functional teams to streamline procedures and boost productivity.
- Enhanced collaboration facilitated by the implementation of new Microsoft software tools designed for group interaction.
- Attended numerous IT conferences to learn technical and non-technical methods for improving end-user community support.
- Ensured the installation of a variety of IT applications and performed assessments on on-demand software.
Maintained the Human Resources information system the Banner module of the Human Resources information system, which handles employment data.
- Generated customized reports, enhanced report accuracy, and conducted regular data audits.
ITC Help Desk Manager |Administrator
Xavier University of Louisiana
01.2002 - 01.2010
- Maintained the ITC Helpdesk database (Computer Associates -CA), which served the computing needs of faculty, staff, and students
- Supervised, coordinated, and disseminated help desk incidents to IT Desktop support technicians
- Assisted with implementing a designated support training lab, that provided support to the university end-users community, as well as newly hired employees
- Assisted staff /faculty and students with email password reset, and windows authentication passwords
- Active Directory|Single Sign-on user support.
Education
Master of Science - Information Technology Systems
University of Phoenix
Online Campus 05.2011
Bachelor of Arts - Business Administration And Management
Southern University of New Orleans
New Orleans05.2002
Skills
- Technical Support
- Problem diagnosis
- Managing testing
- Data Migration
- IT Troubleshooting
- Hardware and software installation
- Software review
- Customer Support
- Teamwork and Collaboration
- Software Application Testing
- Computer Program Training
- ERP Software
Professionalservices
- Ellucian Banner - Human Resources ERP.
- HR PeopleAdmin: Online application.
- Banner Document Management-BDM
Affiliations
- Louisiana Technology Council: http://www.ltc-la.org
- American Health Information Management Association: http://AHIMA.com
Academicpreparation
- University of Phoenix, New Orleans-Campus, Master of Information Systems, MIS Degree, 2011
- Southern University of New Orleans, New Orleans, Louisiana, Business Administration, BS Degree, 2002
Certification
Certificates:
- Microsoft Office Suite / TEAMS
- New Horizons - A+ Certification
- UDEMY- Mac OS
Our Lady of Guadalupe Oblate Associate member
Our Lady of Guadalupe Oblate's was founded in 1816 by St. Eugene De Mazenod. The Missionary Oblate's of Mary was organized to inspired, to seek, support, and share in this charism by caring for the poor, the sick, and the elderly. Meals are prepared and served to the homeless at the St. Jude Community Center by the Oblate Associates of Our Lady of Guadalupe on the first Saturday of each month.
Serving the poor and aiding those who also share this gift of being a servant of God is my earthly vocation and spiritual goal as an Oblate Associate, Euchristartic Minister, and Legion of Mary at Our Lady of Guadalupe. Also, I have been attended St.Paul Catholic Church, I enjoy Fr. Charles Ndumbi, homily and the choir songs of praise. Actually, St. Paul is closest to my residence. which is 10 minutes away from the church.
Timeline
Ellucian Banner HR-ERP Support: |HRIS Technical Support/Ellucian Banner HR- ERP Support: |HRIS Technical Support/Senior Programmer Analyst
Xavier University of Louisiana
01.2010 - 01.2016
ITC Help Desk Manager |Administrator
Xavier University of Louisiana
01.2002 - 01.2010
Master of Science - Information Technology Systems
University of Phoenix
Bachelor of Arts - Business Administration And Management
Southern University of New Orleans
Certificates:
- Microsoft Office Suite / TEAMS
- New Horizons - A+ Certification
- UDEMY- Mac OS
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