Barbara Osei Mireku
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication skills, capability to prioritize and organize tasks, and in-depth understanding of industry concepts. Efficient Data Transcriber with significant training in word processing and spreadsheet management. Skilled at managing multiple, concurrent projects with competing priorities. Committed to achieving results within deadlines. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.
Overview
8
8
years of professional experience
Work History
Data Entry Specialist
Danluct Group
Richmond, VA
06.2017 - 02.2022
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
- Identified data entry errors and reported to necessary departments.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Executed data verification to detect errors.
- Obtained scanned records and uploaded into database.
- Compiled monthly budget reports, financial spreadsheets and organizational charts to support business operations and improve office organization.
- Drafted reports for upper management as directed.
Customer Service Representative
American Speciality Health
Dallas, TX
08.2014 - 06.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Communicated professionally with colleagues, freelancers and clients.
- Trained staff on operating procedures and company services.
- Increased efficiency and team productivity by promoting operational best practices.
- Facilitated inter-departmental communication to effectively provide customer support.
Education
Bachelor of Arts - Business Administration And Management
Wisconsin International University
Accra Ghana07.2013
Skills
- 10-Key Certification
- Data Verification
- Multitasking and Prioritization
- Data Management
- Written and Verbal Communication
- Project Tracking
- Microsoft Office Suite
- Time Management
- Attention to Detail
- Project Management
- Data Review
- Microsoft Excel
- Report drafting
- Error detection
- Word processing
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Quote
Every day of our lives we are on the verge of making those changes that would make all the difference.
Mignon McLaughlin
Timeline
Data Entry Specialist
Danluct Group
06.2017 - 02.2022
Customer Service Representative
American Speciality Health
08.2014 - 06.2017
Bachelor of Arts - Business Administration And Management
Wisconsin International University
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