Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
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Barbara P Bissainthe

South Daytona

Summary

Dynamic professional with a clean driving record and exceptional customer service skills, honed at Teleperformance USA. Proven ability to resolve complex issues and enhance client satisfaction through effective communication and problem-solving. Recognized for timely deliveries and maintaining safety standards while driving for Werner Enterprises, ensuring optimal route efficiency and customer trust.

Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Driver

Werner Enterprises
12.2023 - 08.2025
  • Operated heavy-duty trucks to deliver freight safely and efficiently across designated routes.
  • Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
  • Maintained accurate logs of driving hours, mileage, and cargo details for reporting purposes.
  • Managed timely communication with dispatchers regarding route changes and delivery status.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Followed all relevant traffic laws and safety regulations.
  • Resolved minor mechanical issues through proactive vehicle maintenance checks and reporting procedures.
  • Assisted in training new drivers on company policies and safe driving practices.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.

Costumer Supports

Teleperformance USA
01.2019 - 10.2022
  • Resolved customer inquiries via phone, email, and chat channels efficiently.
  • Documented customer interactions in CRM system for tracking and analysis.
  • Collaborated with team members to improve response times on support tickets.
  • Assisted in creating FAQs and knowledge base articles for common issues.
  • Provided feedback on product features based on customer experiences and needs.
  • Trained new staff on customer service protocols and best practices.
  • Monitored social media channels for customer feedback and addressed concerns promptly.
  • Conducted follow-up calls to ensure customer satisfaction post-resolution of issues.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
  • Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
  • Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
  • Conducted regular training sessions for new team members, promoting best practices in customer support operations.
  • Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
  • Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
  • Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
  • Multitasked to handle diverse customer needs in high-volume [Type] setting, prioritizing tasks to keep up with challenging deadlines.
  • Enhanced client satisfaction by resolving complex issues through in-depth troubleshooting and effective communication.
  • Resolved customer complaints with empathy and patience, restoring client confidence in company.
  • Implemented customer feedback loop, enabling direct input into product updates and innovations.
  • Fostered culture of continuous learning among support team, enhancing overall expertise in product and customer service.
  • Developed knowledge base of frequently asked questions and solutions, facilitating faster issue resolution.
  • Improved service delivery consistency by standardizing response templates for common customer queries.

Education

Commercial Driver License - Commercial Driving

Roadmaster Truck Driver
5025 Orient Rd, Tampa, FL 33610
01-2024

High School Diploma -

Monarch High School
5050 Wiles Rd, Coconut Creek, FL 33073
06-2015

Skills

  • Time management
  • Customer service
  • Clean driving record
  • Problem-solving
  • Punctuality
  • French,Creole fluency
  • Team building
  • Self motivation
  • Excellent communication
  • Problem-solving abilities
  • Multitasking
  • Analytical thinking

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

Certification

  • Licensed CDL -
  • Certified Driver, Werner Enterprises - 2025

Languages

French
Native or Bilingual
English
Full Professional

Interests

  • Gym Workouts
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Road Trips
  • Adventure Travel
  • Volunteer Work
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Community Cleanup
  • Outdoor Recreation
  • Volunteering
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Running

Timeline

Driver

Werner Enterprises
12.2023 - 08.2025

Costumer Supports

Teleperformance USA
01.2019 - 10.2022

Commercial Driver License - Commercial Driving

Roadmaster Truck Driver

High School Diploma -

Monarch High School