Barbara Renee Roley
Peoria,IL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Hardworking and reliable employee with strong ability in learning. Offering dedication and trustworthiness. Highly organized, proactive and punctual with team-oriented and ownership mentality. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of professional experience
Work History
Assistant Store Manager
Casey General Store
Dunlap, IL
11.2023 - Current
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Provided training to new employees on company policies and procedures.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Supervised cash handling processes to ensure accuracy of transactions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Handled scheduling for store shifts to achieve adequate staffing.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Delegated work to staff, setting priorities and goals.
Manager
Lowes Home Improvment
Peoria, IL
US. Army
US Army
Education
High School Diploma -
Gloucester High School
Gloucester, MASkills
- Goal Setting
- Process Improvements
- Organizational Skills
- Quality Assurance
- Supply Management
- Loss Prevention
- Attention to Detail
- Regulatory Compliance
- Work Planning and Prioritization
- Employee Coaching
Custom
- I am in school to earn my divinity degree.
- Fast learner by doing.
Affiliations
- enjoy hiking
- family time
- photography
Accomplishments
Employee of the month
Used to be CPR certified
Mental health first aid training certified
Timeline
Assistant Store Manager
Casey General Store
11.2023 - Current
Manager
Lowes Home Improvment
US. Army
US Army
High School Diploma -
Gloucester High School
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