Barbarayonna Doyle
Portsmouth,Virginia
Summary
Self-motivated receptionist highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Willing to learn whatever is needed to better fulfil your business needs.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Lynol Cooling System
Portsmouth, VA
11.2023 - Current
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Updated customer information in databases regularly to ensure accuracy of records.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Completed basic bookkeeping and document filing.
- Signed for packages, recorded deliveries and distributed to personnel.
- Transmitted information or documents to customers through email
Crew Member
Kentucky Fried Chicken
Virginia Beach, VA
11.2022 - 03.2023
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Restocked kitchen supplies including food products and utensils.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
Security Officer
DSI Services
Albany, GA
02.2022 - 09.2022
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Verified photo IDs and tickets to allow guests passage.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Checked for safety hazards and took corrective action when necessary.
- Monitored premises and recorded activity in daily officer reports.
- Documented security-related situations and submitted in-depth reports to superiors.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Hotel Front Desk Receptionist
Holiday Inn Express Hotel
Bainbridge, GA
08.2021 - 01.2022
- Handled telephone inquiries regarding availability of rooms, prices, facilities, directing calls accordingly.
- Coordinated daily operations including check-ins and check-outs, room assignments and special requests from customers.
- Checked in guests using established procedures, verified guest identification and credit card information.
- Processed payments for guest accounts, accepted cash or credit cards as payment.
- Responded to customer complaints and addressed issues promptly and professionally.
- Conducted daily audits of cash drawers ensuring accuracy of funds on hand and reconciling discrepancies if any found.
- Issued room keys to registered guests and ensured that all necessary documents were completed correctly.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Input and confirmed reservations for guests.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Posted incidental charges to ledgers, manually or by using computers.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
Education
High School Diploma -
Cairo High School
Cairo, GA05-2020
Skills
- Spreadsheet Tracking
- Customer Service
- Correspondence Typing
- Appointment Confirmation
- Office Organization
- File Organization
- Guest Relations
- Issue Handling
- Bookkeeping
- Customer Assistance and Interaction
- Time Management
- Performance Improvement
- Listening Skills
- Team Collaboration
- Oral and Writing Communication
- Verbal and Written Communication
- Telephone Etiquette
- Work Prioritization
- Problem-Solving Skills
- Hospitality Services
References
References available upon request.
Timeline
Front Desk Receptionist
Lynol Cooling System
11.2023 - Current
Crew Member
Kentucky Fried Chicken
11.2022 - 03.2023
Security Officer
DSI Services
02.2022 - 09.2022
Hotel Front Desk Receptionist
Holiday Inn Express Hotel
08.2021 - 01.2022
High School Diploma -
Cairo High School
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