Barbarella Grady
Missouri City,TX
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Senior Data Entry Operator
City Of Houston Health Department
05.2023 - Current
- Register clients for immunizations
- Check client Medicaid Verification via Texas Medicaid and Healthcare Partnership website (TMHP)
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Played an key role in meeting HIPPAA regulatory compliance requirements through diligent maintenance of accurate records.
- Created and maintained data entry logs to track data entry activities.
- Screen Transfer/ prepare vaccine records (adults and children)
- Patient appointment scheduling/ reschedule
- Public Notary
- Demonstrated adaptability by learning new software programs quickly and effectively using them for assigned tasks.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Verified accuracy of data entered into system to produce error-free reports. Systems used EPIC and Immtrac
- Maintained high levels of confidentiality while handling sensitive client information during data entry tasks.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Senior Data Entry Operator
City of Houston Health Department -Medical Billing
09.2006 - 05.2023
- Immunization registration
- Provided back up support to other departments
- Operating office equipment including computers, printers and photocopiers.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Researched and resolved medical record discrepancies.
- Collaborated with healthcare providers to obtain necessary documentation for accurate code assignment and claim submission.
- Maintained accuracy, completeness, and security for medical records and health information.
- Input data into computer programs and filing systems.
- Followed exact procedures for handling transfers and other releases of medical records.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
Senior Customer Service Clerk
City of Houston Health Department-WIC
03.2006 - 09.2006
- Provided customer service in a call-center environment
- Handled multi-lined phones
- Educated patients on the WIC program
- Assist patients with program enrollment and immunization registration
- Verify patients medical insurance benefits to make sure that they qualify for the program
- Schedule patient appointments
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Office equipment/Administrative duties.
- Educated patients on importance of preventive health care and insurance coverage.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Education
Associate of Arts - Multidisciplinary Studies
Houston Community College
Houston, TX12.2023
Medical Assistant Certificate -
Ultrasound Diagnostic School
09.2001
Skills
- Organization
- Customer Service /Call Center (11 years)
- Administrative- WPM: at least 45
- Data entry-Alpha & Numeric 10,000 keystrokes
- Medical Records & Database Management
- Microsoft Office-Word , Excel, Outlook
- Quick Recovery/Ahlers and Epic-Medical Database Software
- Maintain Patient schedules
- Medical Billing
- Professionalism
- Problem Solving
- Insurance Verification
- HIPAA Knowledge
- Medical terminology
- Accuracy and strong attention to detail
- Excellent Verbal/Written Communication Skills
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Senior Data Entry Operator
City Of Houston Health Department
05.2023 - Current
Senior Data Entry Operator
City of Houston Health Department -Medical Billing
09.2006 - 05.2023
Senior Customer Service Clerk
City of Houston Health Department-WIC
03.2006 - 09.2006
Associate of Arts - Multidisciplinary Studies
Houston Community College
Medical Assistant Certificate -
Ultrasound Diagnostic School
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