Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Barbariza Kariuki

Summary

Results-driven professional with over 5 years of customer-facing experience in appointment coordination, B2C sales, and CRM-based operations. Proven ability to identify customer needs, drive engagement, and contribute to revenue growth through effective communication and process optimization. Certified in Salesforce Sales Operations, with hands-on knowledge of customer onboarding, account follow-ups, pipeline support, and CRM hygiene. Strong interpersonal and organizational skills ideal for Sales Development and CRM Specialist roles.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Passport Specialist

University of Florida
Gainesville
08.2019 - Current
  • Manage 25-40 daily appointments while ensuring customer readiness and satisfaction through onboarding and clear service explanations.
  • Respond to customer inquiries via phone, email, and in-person, maintaining a professional tone and positive resolution rate.
  • Administer oaths, certify signatures, and resolve escalated concerns to improve customer satisfaction.
  • Decreased appointment window time, increasing customer visits by 40% through efficient scheduling and process optimization.
  • Handle CRM-like functions including record updates, documentation, and feedback tracking to support retention.
  • Collaborate with financial teams to reconcile cash registers and compile end-of-day reports.
  • Liaise with internal departments to ensure smooth ID issuance and interview compliance during COVID-19.

Sales Associate

Furniture Country
Gainesville
08.2017 - 04.2019
  • Prospected new clients via cold calls and in-store interaction, helping meet monthly sales goals.
  • Managed CRM tasks including customer follow-ups, sales tracking, and digital inquiries via Instagram and website.
  • Delivered customized product recommendations based on client needs and preferences.
  • Represented company at trade shows and in local BNI events, generating leads and referrals.
  • Conducted competitor and market research to provide management with sales insights and strategy input.
  • Processed transactions and scheduled deliveries to ensure a seamless customer experience.

Legal Intern

Monroe County Attorney's Office
Key West
01.2016 - 05.2016
  • Conducted document management and basic legal research related to land and development.
  • Supported inter-departmental correspondence with an emphasis on confidentiality and accuracy.

Work Study - Academic Advising Assistant

College of the Florida Keys
Key West
01.2015 - 05.2016
  • Provided front-desk customer service and scheduled student advising appointments.
  • Assisted with internal communications, bulletin updates, and organizing student events like job fairs and campus tours.

Education

Associate of Arts -

Florida Keys Community College
Key West, FL
05.2016

Skills

  • Salesforce CRM
  • Lead qualification and outreach
  • Customer relationship management
  • Appointment scheduling and onboarding
  • Email and phone communication
  • Data entry and documentation
  • Market research and reporting
  • Social media and digital engagement
  • Customer service
  • Regulatory compliance
  • Teamwork and collaboration
  • Document notarization

Certification

  • Salesforce Sales Operations, Coursera, 06/01/24
  • TSA Enrollment Agent, Transportation Security Administration, 07/01/28
  • Notary Public – State of Florida (03/2020 – Present)
  • Privacy at DHS – U.S. Department of Homeland Security (07/2023 – Present)

Timeline

Passport Specialist

University of Florida
08.2019 - Current

Sales Associate

Furniture Country
08.2017 - 04.2019

Legal Intern

Monroe County Attorney's Office
01.2016 - 05.2016

Work Study - Academic Advising Assistant

College of the Florida Keys
01.2015 - 05.2016

Associate of Arts -

Florida Keys Community College

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