Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Barbarynne Bill

Barbarynne Bill

Owyhee,NV

Summary

Versatile and dedicated, with a proven track record at Fort Hall Casino, enhancing customer satisfaction through exceptional service and maintaining high cleanliness standards. Skilled in laundry management and polite communication, I excel in fast-paced environments, achieving a significant increase in guest loyalty. My commitment to excellence and efficiency stands out, making me a valuable team asset.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Airbnb Maid

Richard Jones - Rj Affordable Bookkeeping
10.2024 - Current
  • Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
  • Maintained a safe and healthy environment for clients by regularly sanitizing surfaces and properly disposing of waste.
  • Disinfected bathrooms and removed mold from shower stalls and bathtubs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Ensured timely completion of tasks by managing daily schedules efficiently and prioritizing workload.
  • Managed laundry duties effectively, ensuring clothing items were treated according to care instructions for optimal results.
  • Collaborated with team members to complete large-scale projects in a timely manner, maximizing efficiency.
  • Supported a welcoming atmosphere within clients'' homes by respecting their privacy while performing necessary duties thoroughly yet discreetly.
  • Reduced client complaints through consistent attention to detail and maintaining high quality cleaning standards.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Assisted homeowner with laundry folding, ironing and pressing.
  • Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
  • Adapted quickly to new cleaning techniques and equipment when introduced, improving overall productivity levels.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Demonstrated excellent customer service skills, addressing client concerns promptly and professionally.
  • Increased client retention rates by building strong relationships based on trust, reliability, and effective communication.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Changed bed linens and collected soiled linens for cleaning.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Polished fixtures to achieve professional shine and appearance.
  • Returned emptied garbage receptacles to proper locations.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Sorted, laundered and put away various laundry items.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.

Cashier Supervisor

Our Grocery Store
11.2023 - 08.2024
  • Built positive relationships with customers to increase repeat business.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
  • Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
  • Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Optimized store performance by coordinating with other department supervisors to ensure seamless communication and teamwork.
  • Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Increased cashier efficiency through hands-on coaching sessions focused on improving speed, accuracy, and customer interactions.
  • Developed strong relationships with customers, leading to increased loyalty and repeat business through attentive service and prompt issue resolution.
  • Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Trained newly hired sales team in upselling techniques.
  • Mentored new sales associates to contribute to store's positive culture.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Submitted reports to senior management to aid in business decision-making and planning.

Customer Service Cashier

OUR GROCERY STORE
09.2019 - 08.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Managed cash drawer and financial transactions to maintain accurate store accounts.
  • Assisted in creation of promotional displays, attracting customer attention and boosting sales.
  • Collaborated with team members to maintain smooth operations during peak hours.
  • Enhanced customer experience by providing prompt and accurate transactions.
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.
  • Implemented customer feedback system, leading to actionable insights for store improvement.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
  • Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
  • Participated in regular inventory counts, ensuring accuracy in store stock levels.
  • Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
  • Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
  • Monitored inventory at checkout, ensuring high-demand items were always in stock.
  • Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
  • Collaborated with team members to streamline checkout processes, reducing average customer wait time.
  • Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
  • Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed refunds and exchanges in accordance with company policy.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Food & Beverage Hostess

Fort Hall Casino
08.2010 - 06.2015
  • Collaborated with fellow team members to ensure smooth transitions between shifts and consistent service quality.
  • Supported bartenders in fulfilling complex orders by preparing garnishes and assisting with drink preparation as needed.
  • Assisted in the creation of seasonal drink menus, contributing to increased sales and product diversity.
  • Ensured accurate order-taking and timely delivery of beverages, resulting in improved guest experiences.
  • Conducted thorough daily cleaning routines for bar surfaces, glassware, utensils, and equipment to maintain proper sanitation standards.
  • Contributed towards creating a positive atmosphere within the establishment by engaging with guests professionally yet personably.
  • Enhanced customer satisfaction by providing prompt and attentive beverage service to guests.
  • Effectively communicated with kitchen staff to coordinate meal timing with beverage deliveries for optimal guest dining experiences.
  • Attended training sessions on new products or promotions to stay informed about current trends within the industry.
  • Handled challenging situations involving guest complaints or issues with grace and professionalism, ensuring swift resolutions that satisfied all parties involved.
  • Maintained a clean and organized work environment for efficient beverage service operations.
  • Implemented strategies learned from customer feedback surveys to continuously improve upon areas that may have been lacking within previous performance evaluations.
  • Monitored inventory levels to ensure adequate stock was maintained for seamless ongoing beverage service.
  • Utilized time management skills to juggle multiple tasks simultaneously while maintaining high-quality service standards during peak hours.
  • Received recognition from management for consistently exceeding sales targets through upselling techniques and personalized recommendations.
  • Addressed guest inquiries promptly, demonstrating excellent customer service skills and knowledge of available offerings.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Seated patrons based on guest preferences and seating availability.
  • Provided patrons with estimated waiting times during peak service hours.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Advised customers about special offerings and menu items to help drive sales.
  • Took initial drink orders and relayed information to wait or bar staff.

Waitress Trainee

Fort Hall Casino
02.2013 - 05.2015
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
  • Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
  • Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
  • Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
  • Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
  • Maintained professional demeanor even difficult interactions resolving conflicts tact diplomacy.
  • Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
  • Actively listened customer feedback suggestions implemented improvements response their comments.
  • Demonstrated knowledge of food allergies and dietary restrictions, ensuring safe meal options for all customers.
  • Provided support in other areas of the restaurant as needed including bussing tables stocking supplies.
  • Participated in regular training sessions to stay up-to-date on menu offerings, specials, and industry best practices.
  • Served food and beverages promptly with focused attention to customer needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Processed orders and sent to kitchen employees for preparation.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Inspected dishes and utensils for cleanliness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Education

Blackfoot High School
Blackfoot, ID
06.2008

Skills

  • Customer service
  • Polite communication
  • Laundry management
  • Meal planning
  • Special diet cooking
  • Cross-cultural sensitivity
  • Waste disposal
  • Discretion and confidentiality
  • Mopping and sweeping
  • Cleaning techniques
  • Bloodborne pathogens
  • Time management

Certification

Food Handlers Certificate

Timeline

Airbnb Maid

Richard Jones - Rj Affordable Bookkeeping
10.2024 - Current

Cashier Supervisor

Our Grocery Store
11.2023 - 08.2024

Customer Service Cashier

OUR GROCERY STORE
09.2019 - 08.2024

Waitress Trainee

Fort Hall Casino
02.2013 - 05.2015

Food & Beverage Hostess

Fort Hall Casino
08.2010 - 06.2015

Blackfoot High School

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Barbarynne Bill