Barbb Morris
Cleveland,OH
Summary
Full-spectrum service representative with extensive experience in diverse customer service roles. Skilled in managing high-priority calls in high-impact call center environments. Demonstrated effectiveness in time management and team collaboration. Holds a commercial driver's license with endorsements for passenger and school bus operation.
Overview
11
11
years of professional experience
4
4
Certifications
Work History
School Van Driver
JB Safety 1st Transportation
Solon, Ohio
08.2025 - Current
- Transported students safely to and from school and extracurricular activities.
- Assisted students with boarding and disembarking safely from the van.
- Followed established routes while adapting to traffic conditions as needed, to ensure timely pickups and drop-offs.
- Participated in safety training programs as required by the employer.
- Enforced safety protocols to promote a secure environment for all passengers.
- Notified appropriate personnel if any mechanical issues arose during a trip.
- Updated knowledge on current traffic patterns and road closures regularly.
Paratransit Operator
Better Choice Transportation Service
Cleveland, Ohio
06.2024 - 04.2025
- In collaboration with Greater Cleveland RTA, transported passengers to appointments and destinations throughout Cuyahoga County
- Followed prescribed routes and schedules, ensuring compliance with safety regulations.
- Maintained communication with RTA dispatchers regarding route modifications and scheduling updates.
- Conducted daily pre- and post-trip inspections to verify vehicle safety and readiness.
- Recorded trip details and passenger counts accurately for operational efficiency.
Emergency Road Service Specialist II
AAA
Independence, Ohio
11.2017 - 06.2022
- Processed telephone requests for emergency roadside assistance in a high-impact call center.
- Collaborated with the dispatch team to ensure efficient service delivery.
- Gathered detailed information to assess the type of road service needed.
- Identified high-priority emergency calls requiring immediate assistance.
- Applied problem-solving skills to locate lost callers outside residential areas.
- Utilized knowledge-based work keys and internet search tools to enhance efficiency.
- Provided quality service through effective communication with callers.
- Achieved recognition for strong time management and teamwork skills.
Customer Service Help Desk Representative
Envision Rx Options
Twinsburg, Ohio
04.2017 - 09.2017
- Managed inbound calls from pharmacy representatives, physicians' offices, insurance agents, and beneficiaries regarding employer-sponsored prescription benefit plans.
- Researched specific plan outlines to address inquiries about employees' pharmaceutical benefits.
- Ensured compliance with policy and procedures for claim submissions and Prior Authorization requests.
- Maintained meticulous attention to detail in classifying benefits across various plan categories.
Client Services Liaison
CDS
Cleveland, OH
10.2015 - 08.2016
- Scheduled appointments for clients seeking financial assistance through the Home Energy Assistance Program (HEAP).
- Educated clients on community resources by researching local outreach programs.
- Communicated daily with utility companies to prevent the disconnection of services for clients.
- Provided compassionate service, prioritizing quality assistance on each call.
- Tracked serviced accounts using MS Excel for efficient record-keeping.
Utility Transfer Coordinator
Safeguard
Valley View, Ohio
01.2015 - 06.2015
- Coordinated utility service transfers for diverse clients, including HUD, FHA, and REO holders.
- Facilitated communication with utility companies through email to secure payments and transfers.
- Assigned contractors for property preservation tasks, such as weatherization and landscaping.
- Monitored contractor work orders by submitting proof-of-work requests to ensure compliance with deadlines.
- Initiated contractor payments for completed assignments after reviewing proof of work photos.
- Demonstrated meticulous attention to detail in preserving vacant properties.
Education
Certification - Health Care Management
Cuyahoga Community College
Cleveland, Ohio, OH10-2022
Skills
- Customer service
- Problem solving
- Task prioritization
- Attention to detail
- Multi-task management
- Researching
- Call escalation
- Team collaboration
- Vehicle operation
- Route navigation
- Safety compliance
- Record keeping
- Time management
Certification
Ombudsman Advocacy Certification - Office of the Long-Term Care Ombudsman, 2021
Affiliations
Volunteer, American Red Cross, 2023 - Present
Timeline
School Van Driver
JB Safety 1st Transportation
08.2025 - Current
Paratransit Operator
Better Choice Transportation Service
06.2024 - 04.2025
Emergency Road Service Specialist II
AAA
11.2017 - 06.2022
Customer Service Help Desk Representative
Envision Rx Options
04.2017 - 09.2017
Client Services Liaison
CDS
10.2015 - 08.2016
Utility Transfer Coordinator
Safeguard
01.2015 - 06.2015
Certification - Health Care Management
Cuyahoga Community College