Barbi Duke Nay
Joplin,Mo
Summary
Client-focused Addiction Counselor with training and expertise to help individuals with mental, emotional and substance abuse problems. Excels in counseling, personalized support and crisis intervention.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Addiction Counselor
ATC -Crawford County Mental Health Center
Girard, KS
04.2024 - Current
Therapist
Grand Falls Center for Recovery
Joplin, MO
03.2023 - 03.2024
- Educated clients on evidence-based treatments to enhance their understanding of the therapeutic process.
- Assisted clients in developing coping skills to better manage symptoms of mental illness or emotional distress.
- Conducted initial assessments of clients to determine presenting issues and develop treatment plans.
- Documented all interactions with clients according to agency policy and procedures.
- Provided psychoeducation on topics such as stress management, anger management, parenting skills.
- Created documentation including assessment notes, treatment plans, progress notes, discharge summaries and referrals.
Addictions Counselor
BHG Joplin Recovery
JOPLIN, MO
06.2021 - 05.2023
- Conducted assessments of clients' substance use and mental health histories.
- Monitored client progress and adjusted treatment plans accordingly.
- Supported clients in developing strategies for managing cravings and avoiding relapse triggers.
- Actively participated in professional development activities to stay up-to-date on latest research findings related to addictions counseling.
- Facilitated group therapy sessions to discuss addiction-related topics.
- Provided crisis intervention services when needed during times of emotional distress or overwhelming stress.
Operations Supervisor
Teleperformance: United Healthcare
Joplin, MO
05.2017 - 05.2021
- Monitored staff performance and provided feedback for improvement.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Prepared reports on operational performance metrics and presented them to management team.
- Provided support to other departments as needed to meet organizational goals.
- Directed employees on how to use equipment properly and safely.
Lead Employment Specialist
Skillset Inc., Pyxis Inc. and Community Employment
Joplin, MO
11.2012 - 05.2017
- Identified barriers to client employment and helped to develop strategies for overcoming these barriers.
- Counseled clients on resume writing, interviewing techniques, job search strategies, and other related topics.
- Coordinated activities between multiple agencies providing support services for individuals seeking employment assistance.
- Placed individuals in jobs based on skills, abilities and interests.
Addictions Counselor
New Directions
Joplin, MO
11.2011 - 03.2012
- Monitored client progress and adjusted treatment plans accordingly.
- Conducted assessments of clients' substance use and mental health histories.
- Coordinated referrals for additional medical interventions or specialized treatments as needed.
- Supported clients in developing strategies for managing cravings and avoiding relapse triggers.
Customer Service Representative
AT&T
JOPLIN, MO
07.2007 - 11.2011
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Targeted Case Manager
Ozark Center
Joplin, MO
09.2003 - 06.2007
- Assisted clients with identifying resources to meet basic needs for food, clothing, shelter, safety, mental health and medical services.
- Conducted comprehensive assessments of clients to identify needs, strengths, and resources.
- Built partnerships with natural support systems such as family, churches and community organizations to enable continuation of care for clients.
- Maintained accurate documentation of all client contacts within mandated timelines according to agency policies and guidelines.
Education
HIGH SCHOOL - General Studies
Memorial High School
05-1989
BACHELOR OF ARTS, CRIMINOLOGY/SOCIOLOGY -
Drury University
MASTER’S DEGREE, ADDICTIONS COUNSELING -
Grand Canyon University
Skills
- Knowledge of Substance Abuse
- Behavior Modification
- Individual Counseling
- Treatment Planning
- Family Therapy
- Referral Coordination
- Aftercare Follow up
- Client Advocacy
- Assessment Skills
- Crisis Intervention
- Group Facilitation
- Interpersonal Communication
- Reliability, Adaptability and Flexibility
- Excellent Communication
- Team Collaboration
- Relationship Building
- Defining Treatment Objectives
- Task Prioritization
- Active Listening
- Time Management Abilities
- Clinical Documentation
- Problem-Solving Abilities
- Multitasking
- Teamwork and Collaboration
- Effective Communication
- Team Building
- Written Communication
- Self Motivation
Certification
- RADC-P, Counseling Credentials, expires August 2025
- Counseling Supervisor Certification
Timeline
Addiction Counselor
ATC -Crawford County Mental Health Center
04.2024 - Current
Therapist
Grand Falls Center for Recovery
03.2023 - 03.2024
Addictions Counselor
BHG Joplin Recovery
06.2021 - 05.2023
Operations Supervisor
Teleperformance: United Healthcare
05.2017 - 05.2021
Lead Employment Specialist
Skillset Inc., Pyxis Inc. and Community Employment
11.2012 - 05.2017
Addictions Counselor
New Directions
11.2011 - 03.2012
Customer Service Representative
AT&T
07.2007 - 11.2011
Targeted Case Manager
Ozark Center
09.2003 - 06.2007
HIGH SCHOOL - General Studies
Memorial High School
BACHELOR OF ARTS, CRIMINOLOGY/SOCIOLOGY -
Drury University
MASTER’S DEGREE, ADDICTIONS COUNSELING -
Grand Canyon University