Summary

Overview

Work History

Education

Skills

Accomplishments

Affiliations

Volunteer Experience

References

Other Education

Hobbies And Interests

Certification

Timeline

Barbi George

Lancaster,OH

Summary

Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in event planning, restaurant management, and office management.. Exceptional team supervision, project coordination and development.

Overview

years of professional experience

Certification

Work History

Director of Operations

Geronimo Golf Club Operations LLC, DBA Valley View Golf Club

01.2021 - Current

Oversaw day-to-day production activities in accordance with business objectives.
Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Developed systems and procedures to improve operational quality and team efficiency.
Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Monitored budget and utilized operational resources.
Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
Mentored and coached team members to foster productive and engaging work environment.
Analyzed customer feedback and identified areas for improvement to drive business success.
Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
Monitored and coordinated workflows to optimize resources.
Interacted well with customers to build connections and nurture relationships.
Trained and guided team members to maintain high productivity and performance metrics.
Assisted in recruiting, hiring and training of team members.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Managed purchasing, sales, marketing and customer account operations efficiently.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Reported issues to higher management with great detail.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Reduced operational risks while organizing data to forecast performance trends.

Event & Outing Planner, Restaurant Manager

Valley View Golf Club

01.2021 - Current

Coordinated schedules and timelines for events.
Coordinated with participating vendors during event planning.
Managed event logistics and operations.
Performed event coordination for larger parties and gatherings.
Established working relationships with clients by organizing various events.
Conferred with event staff at event site to coordinate details.
Performed face-to-face meetings to finalize contract for services and event details.
Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.

Business Development Assistance

Geronimo Golf Club Operations LLC, DBA Valley View Golf Club

01.2021 - Current

Continually maintained and improved company's reputation and positive image in markets served.
Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
Mentored local personnel on best practices and protocols to maximize productivity.
Developed creative presentations, trend reports, kitted assets, and product data sheets.
Created and managed social media campaigns to increase brand engagement.

Administrative services during busy season

Marcoin Business Services

01.2015 - 01.2021

Examined billing procedures and sought to improve invoicing and billing errors.
Organized and updated databases, records and other information resources.
Identified opportunities to streamline processes and improve office operations and efficiency.
Coordinated office events, seminars and meetings for staff and clients.
Created organized filing system to manage department documents.
Built and managed processes for tracking and monitoring department performance.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Improved office operations by automating client correspondence, record tracking and data communications.
Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Tax Assembly

Marcoin Business Services

01.2015 - 01.2021

Assembled components with minimal supervision, exceeding expected project milestones.
Performed visual and functional inspection of components to determine quality and identify defects.
Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
Boxed, labeled, and transported items to support assembly operations.
Followed outlined specifications to implement assembly plans.
Documented production data and output to enable tracking history and maintain accurate records.
Monitored production to determine adherence to schedule and minimize delays.
Kept work areas clean, organized, and safe to promote efficiency and team safety.
Operated various machines used in production processes.
Continuously checked products for quality assurance according to strict guidelines.
Managed inventory of parts and components.
Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
Generated and maintained accurate production records.

Receptionist

Marcoin Business Services

01.2015 - 01.2021

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Kept reception area clean and neat to give visitors positive first impression.
Responded to inquiries from callers seeking information.
Handled cash transactions and maintained sales and payments records accurately.
Provided clerical support to company employees by copying, faxing, and filing documents.
Restocked supplies and submitted purchase orders to maintain stock levels.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Organized, maintained and updated information in computer databases.
Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Operated multi-line telephone system to answer and direct high volume of calls.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Routed incoming mail and messages to relevant personnel without delay.
Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Tracked important information in Quickbooks and Google Sheets spreadsheets and ran reports or generated graphs using data.
Answered phone promptly and directed incoming calls to correct offices.
Sorted, received, and distributed mail correspondence between departments and personnel.

Office Manager

Valley View Clubs Inc.

01.1991 - 01.2021

Maintained computer and physical filing systems.
Created, maintained and updated filing systems for paper and electronic documents.
Updated reports, managed accounts, and generated reports for company database.
Developed and maintained successful relationships with vendors, suppliers and contractors.
Coordinated special projects and managed schedules.
Coached new hires on company processes while managing employees to achieve maximum production.
Controlled finances to lower costs and keep business operating within budget.
Managed compliance to keep organization operating within legal and regulatory guidelines.
Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Food and Beverage Operations Manager

Valley View Clubs Inc.

01.1991 - 01.2021

Audited food and beverage inventory and cost control systems and processes to keep tabs on usage and prevent shrink.
Coordinated employee schedules, payroll and new hire training.
Trained, supervised and motivated 20 employees to enhance customer service and encourage repeat business.
Negotiated with vendors and suppliers to reduce costs and achieve profitability.
Developed waste-control policies to maintain profitable operations.
Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
Selected wine, beer and alcohol products based on customer feedback and local product availability.
Loaded and operated beverage dispensing equipment such as Kegs and pours.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Oversaw food preparation and monitored safety protocols.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Oversaw front of house and back of house personnel to maintain adequate staffing and minimize overtime.

Banquet and Event Coordinator

Valley View Clubs Inc.

01.1991 - 01.2021

Coordinated schedules and timelines for events.
Managed event logistics and operations.
Performed event coordination for larger parties and gatherings.
Managed administrative logistics of events planning, event booking, and event promotions.
Consulted with customers to determine objectives and requirements for events.
Designed and implemented efforts to publicize events and promote sponsorships.

Cash Register Operations

Valley View Clubs Inc.

01.1991 - 01.2021

Greeted customers entering store and responded promptly to customer needs.
Built relationships with customers to encourage repeat business.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Operated cash register to record transactions accurately and efficiently.
Handled cash with high accuracy and took care to check bills for fraud.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Checked personal identifications during alcohol and tobacco sales.

Monthly taxes, payroll taxes, EFTPS, BWC, ODJFS filings

Valley View Clubs Inc.

01.1991 - 01.2021

Compiled data in reports and other documents using Quickbooks.
Filed reports and paid dues in timely manner

Residential and Commercial Cleaning

Maid to Perfection

01.1991 - 01.2001

Cleaned building floors by sweeping, mopping, and scrubbing floors.
Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
Handled equipment, chemicals, and materials properly and with caution.

Household Manager

Maid to Perfection

01.1991 - 01.2001

Performed cleaning and organization duties.
Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
Engaged with children on individual basis to build positive relationships.
Decorating for all holidays in various locations.

Manager of Men’s and Ladies Clothing, Men’s Suits

Value City

01.1981 - 01.1991

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Defined clear targets and objectives and communicated to other team members.

Education

Ohio University

Columbus College of Art & Design

Columbus, OH

Ohio Christian University

Circleville, OH

Bachelor of Arts in Business -

Ohio Christian University

01.2020

Skills

Microsoft Office Products (currently using Office365)
Word
Excel
Outlook
Publisher
OneNote
QuickBooks Pro
Quicken Rental Properties program
Cash Register Programs
Overseeing Personnel
Business Management
Process Improvement
Schedule Oversight
Client Advocacy
Cost Control
Operational Leadership
Overseeing Events

Operational Efficiency and Safety
Strategic Vision
Strategize Business Plans
Continuous Quality Improvement (CQI)
Process Development and Streamlining
Directing Team Members
Business Policies and Procedures
Business Growth Initiatives
Desktops, Laptops and Mobile Devices
Social Media Platforms
Operations Oversight
Hiring and Onboarding
Operational Excellence
Database Maintenance
Manage Operations
Strategic Consulting

Accomplishments

Collaborated with team of 4 in the development of plan layout for The View restaurant renovation.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Achieved systemization by introducing Four Reservations software for online tee time tasks.
Supervised team of 13 staff members in new kitchen operations.

Affiliations

Safety Council
Lancaster Fairfield Chamber of Commerce
Ohio Chamber of Commerce
Ohio Golf Course Owners Association
Bunco Club
Grace United Church
Fairfield County Foundation

Volunteer Experience

Past Parks and Recreation Soccer Coach
Delivered Lunches to Habitat for Humanity
Cancer Walks
Church Functions
Past PTO member
Past President of Lancaster Parent Association

References

Kent Russell, CPA, Russell & Associates, Reynoldsburg, OH, Krussellco18@gmail.com, 614-306-3635
Peggy Mahler, Interior Designer, Miscellanea, Lancaster-Columbus, ssskier51@yahoo.com, 740-215-3420
Chris Black, PGA Golf Professional, Valley View, Lancaster, OH, blackie@pga.com, 740-652-5727
Levi Guthridge, General Manager, Geronimo Golf Club Operations, Lancaster, OH, Levig.vvgc@gmail.com, 740-215-6272
Brenda Metcalf, CEO, ECCO, Lancaster, OH, Brendasmetcalf@aol.com, 740-215-3376
Joey Sutton, Executive Assistant, Jobs Ohio, Columbus, OH, joeysutton1@gmail.com, 614-556-3009
Mike Duffy, Accounts Executive, Marcoin Business Services, Reynoldsberg, OH, mduffy@marcoininc.com, 614-657-6697

Other Education

OSHA Conferences
BWC
ServSafe Management Certification
Business Management
Safety and OSHA Logs
Human Resources
Restaurant Management
QuickBooks

Hobbies And Interests

Hiking
Golf
Biking
Painting
Gardening
My Dogs

Certification

Restaurant Managers Certification through Servsafe.

Safety Council Certificates for Safe workplace.

Timeline

Bachelor of Arts in Business -

Ohio Christian University

Restaurant Managers Certification through Servsafe.

Safety Council Certificates for Safe workplace.

Summary

Overview

Work History

Director of Operations

Event & Outing Planner, Restaurant Manager

Business Development Assistance

Administrative services during busy season

Tax Assembly

Receptionist

Office Manager

Food and Beverage Operations Manager

Banquet and Event Coordinator

Cash Register Operations

Monthly taxes, payroll taxes, EFTPS, BWC, ODJFS filings

Residential and Commercial Cleaning

Household Manager

Manager of Men’s and Ladies Clothing, Men’s Suits

Education

Bachelor of Arts in Business -

Skills

Accomplishments

Affiliations

Volunteer Experience

References

Other Education

Hobbies And Interests

Certification

Timeline

Director of Operations

Event & Outing Planner, Restaurant Manager

Business Development Assistance

Administrative services during busy season

Tax Assembly

Receptionist

Office Manager

Food and Beverage Operations Manager

Banquet and Event Coordinator

Cash Register Operations

Monthly taxes, payroll taxes, EFTPS, BWC, ODJFS filings

Residential and Commercial Cleaning

Household Manager

Manager of Men’s and Ladies Clothing, Men’s Suits

Bachelor of Arts in Business -

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