Barbi Greener
Customer Service Representative
Nampa,ID
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Wells Fargo Bank Customer Service
06.2018 - 02.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
SYKES
04.2015 - 06.2018
- Core services:
- I assist customers with their credits cards by taking payments, going over their transaction and lost or stolen cards
- Educate on our mobile app and website
- Walk them through downloading mobile app or website and explain how easy it is to make payments, lock and unlock their cards, see transaction, statements online and ext
- I just recently helping the trainers with new hires
- Monitoring and doing side by sides to walk them through our systems in IRS
- Training CSR in our How to, to find the tools they need to help the customers
- Explaining the job tile and my exprescence as being a customer service representative.
Customer Service Representative
BCForward
04.2015 - 01.2016
- 2015
- I was responsible for handling inbound calls for three product lines
- Each product line has a unique set of procedures and policies to maintain at a high standard
- I assisted customers with their concerns and needs
- Help with ordering and taking payments
- Went to GR Support Team:
- I assisted the floor agents and other Help Desk agents with calls issues and took both escalations
- To help find out what issues the consumers where having
- To figure out the best solutions to fix their accounts
- Took escalation calls to resolve money issues
- To see why they were not getting their products and to correct or fix consumers accounts.
Customer Service Representative
Hewlett Packard Enterprise
04.2015 - 08.2015
- Went to GR Support Team:
- I assisted the floor agents and other Help Desk agents with calls issues and took both escalations and Sme calls, Billing
- To help find out what issues the consumers where having
- To figure out the best solutions to fix their accounts
- Took escalation calls to resolve money issues
- To see why they were not getting their products and to correct or fix consumers accounts
- Escalation call back forms
- Listening to Csats from customer online surveys
- Giving feedback to the clients
- Filling out the Kudos to agents on the floor
- Took billing calls, with account in collections and past write offs
- Taking regular floor calls.
Customer Service Representative
Maximus
09.2013 - 02.2015
- Record and complete online Health Insurance Marketplace applications to find if they qualify for any of the affordability programs, as well as completing the enrollment into a health insurance plan process
- Interacted with consumers to resolve discrepancies and issues with their accounts and/or enrollment
- Performed activities such as recording complaints, comments/feedbacks, adjusting account information, as well as troubleshooting for any type of online account issues to assist consumers of the Federal Marketplace
- Compiled, sorted and verified accuracy of application data while comparing with source documents to re-enter into online software system for analysis
- Maintained logs of activity and completed works
- Special project for couple of months, Analyzed and processed Electronic Health
- Record Hardship applications for doctors/physicians.
GR Desk Support
Hewlett Packard
02.2011 - 09.2013
- I assisted the floor agents and other Help Desk agents with calls issues and took both escalations and final escalations as a Senior Help Desk Agent
- I've gained a wealth of experience in Customer Service skills and expectations to be able to assist irate customers, in a kind and courteous manner
- While on the Help Desk, I also worked several special projects such as JRT, which I was in charge of monitoring floor agents’ adherence
- As a senior agent I've trained new agents as well as mentored other fellow agents when needed
- I processed billable hourly reports.
True Adverse, Hewlett Packard
10.2010 - 02.2011
- Taking calls from multiple products lines from consumers who had reactions to products
- Make sure to do customers follow up in a timely manner, and assist with
- AER forms processing when needed.
Customer Support Team
EDS/ Hewlett Packard
10.2006 - 10.2010
- I took calls from agents on the floor, to help find out what issues the consumers where having
- To figure out the best solutions to fix their accounts
- Took escalation calls to resolve money issues
- To see why they were not getting their products and to correct or fix consumers accounts.
Customer Service Representative
EDS
11.2005 - 10.2006
- I was responsible for handling inbound calls for three product lines
- Each product line has a unique set of procedures and policies to maintain at a high standard
- I assisted customers with their concerns and needs
- Help with ordering and taking payments.
Education
High School Diploma Graduated -
ICS
Scranton, PA05.1993
Skills
- Customer service
- Active listening
- Customer relations
- Problem resolution
- Critical thinking
- Data entry
- Relationship building
- Call center experience
- Payment processing
- Data collection
- Documentation
- Customer education
References
References
Rebecca Hemingway 1-800-562-4673 Supervisor with Maximus
Anita Armstrong 208-724-1060 Employee of Maximus
Barbra Rix 208-409-9016 Former employee Maximus
Timeline
Customer Service Representative
Wells Fargo Bank Customer Service
06.2018 - 02.2025
Customer Service Representative
SYKES
04.2015 - 06.2018
Customer Service Representative
Hewlett Packard Enterprise
04.2015 - 08.2015
Customer Service Representative
BCForward
04.2015 - 01.2016
Customer Service Representative
Maximus
09.2013 - 02.2015
GR Desk Support
Hewlett Packard
02.2011 - 09.2013
True Adverse, Hewlett Packard
10.2010 - 02.2011
Customer Support Team
EDS/ Hewlett Packard
10.2006 - 10.2010
Customer Service Representative
EDS
11.2005 - 10.2006
High School Diploma Graduated -
ICS
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