Summary
Overview
Work History
Education
Skills
Timeline
Generic

Barbi Mealey

Knoxville,TENNESSEE

Summary

Dynamic Credit Collections Analyst with a proven track record at TriMark USA LLC, excelling in debt management strategies and advanced negotiation skills. Enhanced cash flow through effective relationship management and timely resolution of billing issues, significantly improving customer satisfaction scores. Skilled in detailed account reconciliation and fostering cross-functional teamwork for operational excellence.

Overview

9
9
years of professional experience

Work History

Credit/Credit Collections Analyst

TriMark USA LLC
01.2023 - Current
  • Analyzed customer accounts to identify overdue payments and initiate collection efforts.
  • Collaborated with internal teams to resolve disputes and enhance customer satisfaction.
  • Managed account reconciliations, ensuring accuracy and timely updates to financial records.
  • Developed reports on collection activities to track trends and recommend process improvements.
  • Conducted credit evaluations to determine risk levels associated with new customers.
  • Streamlined collections processes for increased efficiency and productivity.
  • Enhanced cash flow by analyzing and resolving outstanding account balances.
  • Regularly reviewed existing accounts to ensure up-to-date knowledge on client financial standings, enabling proactive adjustments to credit limits and terms as needed.
  • Called customers by telephone to collect past due invoices, verify accuracy of charges or to correct account errors.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.

Accounts Receivable Supervisor

ABS Tag and Title
08.2021 - 12.2022
  • Supervised accounts receivable team, ensuring timely processing of invoices and payments.
  • Analyzed aging reports to identify delinquent accounts and develop targeted collection strategies.
  • Collaborated with cross-functional teams to resolve discrepancies and enhance customer satisfaction.
  • Resolved complaints from clients and customers and fielded overall company reviews.
  • Posted customer payments by recording cash, checks, and credit card transactions.
  • Verified discrepancies and resolved clients' billing issues
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Manager

TitleMax Title Loans
08.2016 - 10.2019
  • Oversaw daily operations, ensuring alignment with organizational goals and team performance standards.
  • Streamlined workflows by implementing process improvements to enhance operational efficiency.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved marketing to attract new customers and promote business.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Education

High School Diploma -

Fulton High School
Knoxville, TN

Skills

  • Debt management strategies
  • Advanced negotiation skills
  • Focused listening
  • Strategic decision-making
  • Effective relationship management
  • Customer service expertise
  • Customer outreach
  • Detailed account reconciliation
  • Skilled in resolving disputes
  • Collections expertise
  • Timely payment processing
  • Timely resolution of billing problems
  • Cross-functional teamwork
  • Service excellence

Timeline

Credit/Credit Collections Analyst

TriMark USA LLC
01.2023 - Current

Accounts Receivable Supervisor

ABS Tag and Title
08.2021 - 12.2022

Manager

TitleMax Title Loans
08.2016 - 10.2019

High School Diploma -

Fulton High School

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