BARBI PIEKARSKI
Garfield,MN
Summary
Motivated Admissions Manager with 7+ years of experience in college recruiting as well as 16+ years in customer service and retail management. A detail-oriented team player with fantastic recruitment skills and knowledge of interview tactics. Adept at providing comprehensive support for admissions processes. Diligent in achieving results and building relationships with team members and with students.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Admissions Manager
Rasmussen University
Fargo/Moorhead; Rasmussen University Online
01.2017 - Current
- Enhanced student enrollment rates by streamlining the admissions process and improving communication with prospective students.
- Evaluated performance metrics regularly, identifying areas for improvement within the admissions department's operations.
- Optimized interview scheduling process, ensuring prompt outreach to potential students.
- Collaborated in organizing successful open house events for prospective students, showcasing campus facilities and nursing programs.
- Interviewed potential students in person and by phone before potential acceptance.
- Developed strategies to increase enrollments for graduate nursing programs.
- Answered challenging enrollment questions and handled special student cases.
- Maintained detailed calendar of interviews, meetings and phone calls.
- Facilitated training for new admissions advisors working with online nursing programs.
Operations Manager
JCPenney
Fargo, ND
07.2016 - 01.2017
- Led hiring, onboarding and training of 75 new hires to fulfill business requirements.
- Supervised operations staff of 125+ and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
Manager
Sephora Inside JCPenney
Fargo, ND
07.2013 - 07.2016
- Increase customer retention rates by providing exceptional experience for customers
- Develop, coordinate and execute major events and company sales-building programs successfully
- Advance sales objectives by reviewing targeted benchmarking sales reports
- Further maximize sales goals and team performance by identifying, organizing and prioritizing areas of opportunity, determining their respective root causes, and setting team direction accordingly
- Consistently meet established performance standards for the role, including product and service sales, customer service, profit, productivity, and attendance metrics
- Oversee three department managers and 14-25 floor associates.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team performance.
Store Manager
THE CHILDREN'S PLACE
Fargo, ND
08.2006 - 07.2013
- Increased company sales by 42% in six years by undertaking the following measures: identifying and developing a strong bench of talent; designing effective training tools aimed at leveraging successful regional associate onboarding; expediting operations through utilization of DOR accountability; conducting job appraisals resulting in the promotion of two Store Managers, nine Assistant Managers/Sales Leads
- Expanded company's market outreach and brand recognition by creating a culture of brand loyalty through exceptional customer service
- Achieved 90% or higher on all visual assessments from DM
- Met or exceeded company shrink goal on annual basis
- Augmented employee productivity and customer retention rates by guiding, assisting, coaching, and supporting associates to help deliver an outstanding customer experience
- Drove sales by implementing strategy to direct all merchandise teams to complete their monthly floor sets.
Sales Manager
LIMITED BRANDS
Fargo, ND
01.2001 - 08.2006
- Amplified employee output and enhanced their overall sales retention rates by supervising all selling and stockroom associates as well as recruiting new talent through thoughtful interview tactics, hiring qualified employees, and training and mentoring them
- Boosted high customer retention rates by ensuring each customer's expectations were met and exceeded and effectively resolving complaints when necessary.
Education
Bachelor of Science - Early Childhood Special Education
Moorhead State University
Moorhead, MN05.2000
Skills
- Succession Planning & Analysis
- Operational Management
- Customer Relations
- Performance Management
- Admissions Counseling
- Salesforce
- Database Management
- Recruitment Strategies
- Student relationship development
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking
- Attention to Detail
- Team Leadership
Certification
Regional Training Manager, The Children's Place, Fargo, ND
Timeline
Admissions Manager
Rasmussen University
01.2017 - Current
Operations Manager
JCPenney
07.2016 - 01.2017
Manager
Sephora Inside JCPenney
07.2013 - 07.2016
Store Manager
THE CHILDREN'S PLACE
08.2006 - 07.2013
Sales Manager
LIMITED BRANDS
01.2001 - 08.2006
Bachelor of Science - Early Childhood Special Education
Moorhead State University