Summary
Overview
Work History
Education
Skills
Timeline
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Barbara Riley

Fort Worth,TX

Summary

Dynamic leader with a proven track record by enhancing client potential through behavioral therapy and leading teams to a 90% increase in customer satisfaction. Expert in office and financial management, including budgeting and accounts receivable, coupled with exceptional mentoring and leadership skills. Known to thrive in stressful environments and enjoy a challenge.

Overview

11
11
years of professional experience

Work History

Behavior Therapist/Home Health Aide

Volunteers of America, Texas
Fort Worth , Texas
01.2017 - Current
  • Provided individual and group therapy services to children with Autism Spectrum Disorders.
  • Developed behavioral plans for clients based on assessment results and established goals.
  • Implemented evidence-based interventions such as Applied Behavior Analysis in order to modify behaviors.
  • Modeled positive behaviors with clients and family members to encourage long-term change.
  • Motivate clients and assist each to reach their highest potential using positive reinforcement and evidence-based therapeutic approaches.
  • Implement behavior services in clients' home, school, and community environments.
  • Deliver pre-planned behavior management techniques, skill-building exercises, and therapeutic interventions in specialized work with elderly mental health clients.
  • Collect, record, and summarize data on target behaviors to aid behavior management planning.
  • Monitored progress of clients in active cases to identify service goals, accomplishments, and areas in need of improvement.
  • Collaborate with parents and fellow behavioral personnel to coordinate interventions.
  • Conduct group and individual counseling with parents and significant others, while developing and implementing treatment plans within guidelines.
  • Wrote comprehensive notes immediately after sessions for compliant record keeping, and to guide future sessions.
  • Implement life improvement skills and money management skills.

Operations Manager

Air Technical Ac & Heating
Fort Worth, Texas
02.2016 - Current
  • Manage payroll and company benefits.
  • Administer office budget without overage using applied cost control and prioritization skills.
  • Respond promptly to conflicts and de-escalating concerns with strong attention to detail and expert problem-solving abilities.
  • Plan and establish office management systems, achieving enhanced organizational effectiveness and performance.
  • Help drive a 90% increase in customer service satisfaction over the previous year, based on customer surveys.
  • Supervised and coordinated work for 6+ staff members.
  • Manage the master office calendar, covering appointments, meetings, and travel.
  • Implement and monitor customer service standards for consistent interactions.
  • Schedule front end to meet the needs of business and keep needs of team efficient.
  • Oversee all aspects of office management, including HR functions, file management, and office inventory.
  • Balance daily deposits and safe counts as required, prepare bank deposits.
  • Aid in compliance management by regularly checking documentation, records, and fellow employee work.
  • Oversee office finances by working with Net program to track expenses, accounts, and liabilities.
  • Oversee accounts payable and receivable duties, including interactions with vendors.
  • Interview, hire, and onboard new employees, matching requirements.
  • Supervise frontend associates in fast-paced and demanding environments.

Cash Vault Manager

Hawaiian Falls
Whitesettlement, Texas
08.2013 - 05.2015
  • Counted and balanced currency in cash vault to ensure accuracy of funds.
  • Verified cash orders from banks, armored carriers, and Federal Reserve Banks.
  • Prepared deposits for shipment to the Federal Reserve Bank or other banks.
  • Manage multiple employees and shifts.
  • Money management with registers, computers, and cashiers.
  • Inventory, manage, and monitor cash vault.
  • Monitor and organize budget based on percentage of cash flow.
  • Cash flow inventory and bank deposit.
  • Implement and monitor customer service training and standards within the facility.
  • Evaluate customer issues and complaints, and develop solutions to issues and complaints.

Education

Associates in Childhood Development - Basic's in Early Childhood Development

Tarrant County College
Fort Worth, TX
05-2015

GED -

Weatherford College
Weatherford, TX
12-2003

Skills

  • Calendar Management
  • Accounts Receivable
  • Early Childhood Education
  • Bookkeeping
  • leadership
  • Classroom management
  • Office Management
  • Balance sheet reconciliation
  • Accounting
  • Teaching
  • Budgeting
  • Accounts Payable
  • Quickbooks
  • Behavioral therapy
  • Management
  • Management
  • Account reconciliation
  • Financial report writing
  • Mentoring
  • Research
  • Curriculum
  • General ledger accounting
  • Cash handling

Timeline

Behavior Therapist/Home Health Aide

Volunteers of America, Texas
01.2017 - Current

Operations Manager

Air Technical Ac & Heating
02.2016 - Current

Cash Vault Manager

Hawaiian Falls
08.2013 - 05.2015

Associates in Childhood Development - Basic's in Early Childhood Development

Tarrant County College

GED -

Weatherford College

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Barbara Riley