Dedicated employee adept in SAP invoice processing (Goods Receipts), navigating payment history, vendor insurance. Adept at navigating Ariba to create Purchase Requisitions (Procurement), HR Contracting Out Forms, and researching history. Skilled at managing priorities, with attention to detail. Years of customer service experience. Able to multitask; take pride in work performance. Able to work alone or within a team.
Overview
43
43
years of professional experience
Work History
Office Support Specialist
City of San Diego Public Utilities
San Diego, USA
01.2023 - Current
Authorize payment of invoices (create Goods Receipts) using SAP
Create Purchase Requisitions using Ariba
Create HR Contracting Out Forms using Ariba
Update Vendor Insurance for my section, then forward to Purchasing
Organized: keep a paper + digital trail of all transactions, plus trackers (my work is transparent on the Y-drive)
Responsible for the coordination and pick-up of E-Waste for the entire Alvarado facility
Order Office Supplies from Staples; other supplies from Central Stores, and the Storeroom using SAP
Create FedEx labels, usually for outsourcing samples, and pay with my City Procurement Card through BofA Works. Also send certified mail.
Research Purchase Order History and Purchase Requisition History in Ariba, and Payment History in SAP to resolve encumbrances or assist vendor with resolving past-due invoice documentation
Update, assemble, and print New Employee Handbooks, and Phone Lists
Check Mail, Post Notifications, update In/Out board labels, update monthly cover letters for reports
Data Entry for wastewater permits and compliance reports
Requires security clearance
Server
Texas Roadhouse
El Cajon, USA
08.2021 - 10.2023
Took orders for food and drink to serve my assigned tables
Maintained polite and professional demeanor to patrons
Teamwork: Helped run orders for other server's tables
Alert to back-of-house needs (ice, replenishing supplies, etc)
Observant, efficient, multitasker
Use ALOHA point-of-sale system daily
Court Operations Clerk
San Diego Superior Court
San Diego, USA
08.2018 - 09.2019
Processed documents and maintained case files
Scheduled mental health hearings
Calendared new appointments for counselors
Researched history of restraining orders using SD Law and CLETS
Assigned appointments via phone, and assisted public in-person
Checked-in couples with appointments; showed them introductory video
Accepted subpoenas for counselors to appear in court
Used Odyssey and Outlook daily
Required security clearance
Textile Librarian
Kravet
San Diego, USA
11.2016 - 08.2018
Maintained storeroom inventory of interior design samples
Received new merchandise and removed discontinued items
Offered customer service in person, via phone, via email
Ordered and stored office supplies
Shipped daily via FedEx and USPS
Kept thorough paper trail of all transactions
Oracle, Outlook, e-designtrade used daily
Cash Vault Clerk, Service Clerk
Costco Wholesale
San Diego, USA
11.1982 - 05.2015
Reconciled daily cash bank versus cashier tills, deposits, withdrawals
Customer service in person and via phone
Expert cash-handling, ten-key by touch
Prepared daily cash deposit for armored transport; received delivery
Removed damaged bills, sent counterfeit bills to Secret Service
Previous positions include Front-End Supervisor, Merchandising Lead, Marketing representative, cashier
AS-400 and vault-specific software used daily
Required security clearance
Education
Associate of Arts - General Education
Grossmont College
El Cajon, CA
Skills
SAP invoice processing
Ariba procurement
Spreadsheet management
Meeting coordination
Scheduling appointments
Ordering office supplies
E-Waste coordination
Detail-Oriented
Reliable
Dependable
Flexible
Type 50wpm
Ten-Key by Touch
Proficient Communication
Time management of multiple priorities
Attention to Detail and Follow-through
Documentation and records management
Accomplishments
Completed Public Service Management Certificate, 2024 (attended Summit Graduation May 2025)
Employee of the Quarter, January-March 2024
Multiple Discretionary Leave Awards
Multiple High Five Awards
"Shout-Out" from management in The Monitor Employee Newsletter, November 2024 for excellent work performance
Currently enrolled in Employee Mentoring Academy for a second cohort
Customer Service Representative at City of San Diego Public Utilities DepartmentCustomer Service Representative at City of San Diego Public Utilities Department