Barbie Allgeier
Taylorsville,KY
Summary
Dynamic leader with a proven track record at Blue Thistle Market, excelling in customer service and sales management. Leveraged marketing expertise and staff training to significantly enhance customer satisfaction and store performance. Skilled in merchandise planning and employee scheduling, achieving a notable increase in sales through strategic promotions and exceptional service.
Overview
30
30
years of professional experience
Work History
Shop Owner
Blue Thistle Market
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Organized successful promotional events to generate increased foot traffic in the store, leading to higher sales conversions.
- Increased store revenue through effective product merchandising and targeted marketing campaigns.
- Expanded customer reach through active engagement on social media platforms, promoting the shop''s unique offerings while building an online community of brand advocates.
- Enhanced store aesthetics with strategic product displays that attracted customers'' attention and facilitated sales growth.
- Managed day-to-day business operations.
Shop Manager
Country Cornet Greenhouse
02.2006 - 12.2019
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Implemented visual merchandising techniques to attract customers and drive sales, leading to improved store performance.
- Optimized store layout for better customer flow and product visibility, ultimately enhancing the overall shopping experience.
- Resolved customer complaints with effective solutions, maintaining positive store reputation.
- Increased customer loyalty with personalized shopping experiences and excellent service.
- Fostered culture of continuous improvement, leading to higher efficiency and customer satisfaction.
- Orchestrated redesign of shop layout, improving foot traffic and sales.
- Coordinated staff schedules to ensure full coverage during peak hours, enhancing customer service.
- Managed inventory levels, ensuring optimal stock at all times for customer needs.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Assistant Manager
Little Angie’s Pizza
03.2003 - 09.2005
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
Ticket Clerk
Bacon’s Distribution Center
07.1989 - 07.1999
- Streamlined queue management by implementing effective organizational strategies.
- Managed cash handling responsibilities, adhering to strict financial protocols and security measures.
- Supported marketing initiatives by distributing promotional materials during ticket transactions.
- Facilitated seamless communication between patrons, event staff, and management as needed.
Education
High School Diploma - Basic
Marion County High School
Lebanon, KY06.1986
Skills
- Customer service background
- Store maintenance
- Marketing expertise
- Staff hiring and training
- Customer service expertise
- Gift Wrapping
- Merchandise planning
- Employee Scheduling
- Up-selling strategies
- Customer Relations
- Staff hiring
- Sales management
- Attention to Detail
Timeline
Shop Manager
Country Cornet Greenhouse
02.2006 - 12.2019
Assistant Manager
Little Angie’s Pizza
03.2003 - 09.2005
Ticket Clerk
Bacon’s Distribution Center
07.1989 - 07.1999
Shop Owner
Blue Thistle Market
High School Diploma - Basic
Marion County High School
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