Barbie Baker
Seffner,FL
Summary
Accomplished General Manager at Circle K with a proven track record in operations management and leadership, enhancing sales and customer satisfaction. Expert in team building, problem resolution, and efficient multitasking. Cultivated strong partnerships, significantly boosting profitability and employee performance. Skilled in leveraging customer relations and operational strategies for long-term success.
Overview
9
9
years of professional experience
Work History
General Manager
Circle K
08.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Supervised a varied team, driving overall workplace morale.
- Strategized and executed plans to boost sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
Operations Manager
Caviar Gold
10.2017 - 06.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Server
Pizza Hut
12.2015 - 10.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Diploma - All
Zeeland East High School
Zeeland, MI05.2009
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Customer relations
Timeline
General Manager
Circle K
08.2023 - Current
Operations Manager
Caviar Gold
10.2017 - 06.2023
Server
Pizza Hut
12.2015 - 10.2017
Diploma - All
Zeeland East High School
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