Barbie Pearce
Office Manager
Raymore,MO
Summary
Dedicated and committed to fostering a positive environment and enhancing motivation within the workplace.
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Homeschool Teacher
Self Employed Photographer/Equine Trainer
09.2002 - Current
- Developed personalized lesson plans tailored to individual student needs.
- Implemented engaging educational activities to enhance learning experiences.
- Utilized various teaching tools and resources to support diverse learning styles.
- Fostered a positive learning environment that encouraged student participation.
- Managed homeschool schedules effectively, balancing extracurricular activities with academic requirements for well-rounded development.
- Emphasized practical life skills alongside academics, preparing students for future independence and decision-making abilities.
- Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students.
City Letter Carrier
USPS
09.2016 - 09.2017
- Delivered mail and packages efficiently across designated routes, ensuring timely service to residents.
- Managed customer inquiries and resolved delivery issues to enhance customer satisfaction.
- Adhered to safety protocols while navigating diverse terrains in various weather conditions.
- Trained new employees on delivery procedures and best practices for route management and customer service.
- Implemented process improvements to streamline sorting operations, increasing overall workflow efficiency.
- Collaborated with team members to optimize route plans, reducing delivery times and enhancing productivity.
ABA Instructor
State Of Missouri
03.2013 - 01.2015
- Implemented evidence-based teaching strategies to promote skill acquisition.
- Guided families in understanding behavioral strategies.
- Maintained accurate documentation of session notes, goal progress, and behavioral data for ongoing assessments.
- Improved students'' communication skills through the use of visual aids and social stories.
- Mentored new ABA instructors, sharing best practices and offering guidance for effective instruction.
- Ensured a safe learning environment by adhering to safety protocols and addressing potential hazards proactively.
- Continually updated personal knowledge of ABA techniques and research, ensuring the most effective interventions for students.
- Increased student engagement with hands-on activities and real-life examples tailored to their interests.
- Promoted independence among students by teaching self-help skills and implementing visual schedules.
- Coordinated regular meetings to share and analyze student performance data and success plans for the student.
- Provided emotional support to students and families.
- Promoted memory, cognition and language development with hands-on activities and individualized instruction.
Head Office Secretary/Office Administrative Assistant
University of Kansas Physicians Advanced Reproductive Medicine and Endocrinology
11.2005 - 03.2013
- Managed patient scheduling and appointment coordination for reproductive endocrinology services.
- Maintained accurate medical records and updated patient information in electronic health systems.
- Assisted with insurance verification and processing to ensure seamless patient billing experiences.
- Facilitated communication between healthcare providers, patients, and administrative staff to enhance service delivery.
- Trained new staff on office protocols and software applications to ensure consistent operational standards.
- Oversaw inventory management of office supplies, ensuring availability for daily operations without excess costs.
- Contributed to a positive work environment by maintaining a professional demeanor and offering assistance.
- Maintained confidentiality while handling sensitive information related to personnel matters or the company.
- Served as the primary point of contact for incoming visitors and phone calls for the doctors or nurses.
- Organized company events and meetings, ensuring all necessary arrangements were made for smooth execution.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed appointment scheduling and patient communications to enhance office efficiency.
- Coordinated medical records processing and maintained compliance with HIPAA regulations.
- Supported billing operations by verifying insurance information and processing claims accurately.
- Trained new staff on office protocols, fostering a collaborative team environment.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Maintained inventory of office supplies and placed orders.
- Led initiatives to streamline documentation processes.
- Developed office procedures that improved workflow efficiency and reduced administrative bottlenecks.
- Managed complex scheduling for executive staff, ensuring timely attendance at important meetings.
- Led projects to upgrade office technology, enhancing overall operational productivity.
- Assisted coworkers and staff members with special tasks on daily basis.
Hotel Manager
Sheraton Hotels
11.2002 - 11.2005
- Oversaw daily hotel operations, ensuring exceptional guest experiences and service delivery.
- Led strategic planning initiatives to enhance profitability and improve operational efficiency.
- Managed staff recruitment, training, and performance evaluations to cultivate a high-performing team.
- Implemented quality control measures to maintain high standards of cleanliness and maintenance.
- Developed marketing strategies to increase occupancy rates and boost revenue generation.
- Negotiated contracts with vendors and suppliers to optimize cost management and resource allocation.
- Analyzed guest feedback data to drive improvements in services and amenities offered.
- Fostered relationships with local businesses to create partnerships that enhanced guest experiences.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Provided services efficiently and with high level of accuracy.
- Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
- Developed strong partnerships with local businesses to create exclusive offers and packages for hotel guests.
- Oversaw all aspects of event planning, from contract negotiation to day-of coordination, resulting in successful events and satisfied clients.
- Improved the quality of food offerings in on-site restaurants by working closely with chefs on menu development and presentation techniques.
- Collaborated with sales teams on promotional strategies designed to drive increased interest in lodging at our establishment.
- Responded to guest complaints with effective solutions, turning potential negative experiences into positive ones.
- Oversaw weekend operations of 257 rooms with staff of 30+ employees.
- Oversaw daily hotel operations, ensuring exceptional guest experiences and adherence to service standards.
Education
High School Diploma -
Pleasant Hill High
Pleasant HillNo Degree - Science Education
University of Central Missouri
Warrensburg, MOSkills
- Instruction management
- Technology integration
- Social integration
- Documentation and reporting
- Positive reinforcement
- Workplace motivation and engagement
- Customer service
- Office management
- Organizational skills
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Bookkeeping
- Document management
- Clerical support
- Account reconciliation
- Credit and collections
- Relationship building
- Mail handling
- Scheduling
- Scheduling coordination
- Inventory control
- Staff management
- Employee supervision
- Operations management
- Human resources
- Conflict management
- Multitasking and organization
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Team collaboration
- Customer service management
- Phone and email etiquette
- Supply management
- Administrative oversight
- Employee training
- Training and coaching
- Documentation and control
- Policy implementation
- Workflow optimization
- Financial reporting
- Team supervision
- Staff training
- Financial accounting
- Report preparation
- Event coordination
- Business administration
- Meeting planning
- Facility management
- Database administration
- Team bonding
- Workflow planning
Accomplishments
- Documented and resolved office communication care which led to a streamlined organized top-level patient care.
- Controlling the coding and billing for generating more income for the clinic and the hospital.
- Supervised team of 10 staff members.
- Collaborated with team of 4 in the development of monthly public events.
- Worked directly with senior leadership to develop and administer.
- Coordinated 20+special public and private events.
Certification
- Certified ABA Instructor, State of Missouri
- Certified Sheraton Manager training and customer care service training.
Timeline
City Letter Carrier
USPS
09.2016 - 09.2017
ABA Instructor
State Of Missouri
03.2013 - 01.2015
Head Office Secretary/Office Administrative Assistant
University of Kansas Physicians Advanced Reproductive Medicine and Endocrinology
11.2005 - 03.2013
Hotel Manager
Sheraton Hotels
11.2002 - 11.2005
Homeschool Teacher
Self Employed Photographer/Equine Trainer
09.2002 - Current
High School Diploma -
Pleasant Hill High
No Degree - Science Education
University of Central Missouri