Barbra Ann Ayala
Irvine,CA
Summary
Dynamic professional with a proven track record in team leadership and customer service excellence, honed across roles at notable employers like Kohl’s. Skilled in computer applications and effective Spanish communication, I excel in fostering collaborative environments and driving significant improvements in customer engagement and satisfaction.
Overview
9
9
years of professional experience
Work History
Customer Service Coordinator
Arconic
Harrisonburg, VA
09.2024 - 12.2024
- Process orders for stock lengths and crib parts after determining which plant/service center can accommodate the customers needs
- Complete orders with multiple apps, including Connect, JDE, and Kalucad
- Price items, notate online orders and complete processing in order for aluminum to be shipped out ASAP
- Work with Estimating and Project Managers to ensure best method of processing and ship out locale
Customer Service Supervisor
Kohl’s
Harrisonburg, VA
07.2023 - 07.2024
- Train new associates with proper verbiage to assist guests with savings and rewards, via Kohl’s charge cards and rewards
- Open and close the store, doors, alarms, registers and cash office
- Cash office count
- OMNI, shopping for guests who make in-store pick up purchase and fulfill online orders, pack and ship out via UPS and USPS
- Recovery and merchandising clothing, shoes, jewelry and various department store items
- Assist associates with Supervisory tasks, including assisting customers issues
- Encouragement of associates with engaging associate board, contests and prizes for success, accolades and recognition
- Monitor store as Supervisor on duty, caring for all associates present, and all aspects of the store during my shift which ranged from 4 to 9 hours of being the Supervisor of the store
Exit Officer
Massanutten Resort
McGaheysville, VA
04.2023 - 06.2023
- Assist owners with an option to purchase more points, or make an additional purchase to better access their timeshare, at a more affordable cost
Sales Associate/Fine Jewelry
Belk
Harrisonburg, VA
01.2023 - 04.2023
- Customer service associate, assisting guests with purchases, opening credit apps, selling fine jewelry, clothing and apparel and meeting metrics for the store consistently
- Stocking and keeping fine jewelry cases stocked and neat, filling out proper paperwork and sending out repairs
HR Lead
Belk
Harrisonburg, VA
06.2021 - 05.2022
- Cash office responsibilities, including counting,depositing and accounting for the cash in the safe and registers ie: the store
- Make change orders, using registers for metrics including credit card openings, email captures, and checking sales percentages
- Use Reflexis to make store schedules and keep daily hours
- Host hiring fairs and hiring events, schedule interviews, on and off-board employees
- Pay store credit card bill
- Keep up to date employee flies and medical files
- Assist guests with purchases at POS registers along with ordering merchandise for guests
In-House Sales Representative
Massanutten Resort
McGaheysville, VA
01.2019 - 06.2021
- Greet guests, drive them around to show them resort
- Take customer surveys and show new models of vacation rentals
- Assist with vacation rental purchase and paperwork
Front Desk Associate
Hilton-Hampton Inn
Woodstock, VA
08.2017 - 09.2018
- Check in guests, make reservations for guests and check out guests at front desk
- Night auditing for 6 months including paperwork and computer closing for the business day and for the hotels nightly audit
Substitute Teacher
Shenandoah County Schools
Woodstock, VA
09.2015 - 01.2018
- Substitute for grades 5 through 12, most often grades 11 and 12
- Assist with algebra classes and english classes including subbing for Government, Art and Spanish while assisting with ISS
Education
GED -
Cupertino HS
Cupertino, CA01.1984
Skills
- Team Leadership Experience
- Sales experience
- Customer Service Expertise
- Impactful Advocacy
- Effective Negotiation Skills
- Computer skills
- Artistic skills
- Visual Design Proficiency
- Employee engagement
- Promoting Collaborative Work Atmosphere
- Effective Spanish Communication Skills
- Open to New Knowledge
- Punctuality
References
- Hunter Ryan, Area Manager, Amazon, CA, 908-698-2209
- Anthony Price, Smart Roof, VA, 540-305-7578
- John Price, Price Landscaping, VA, 540-233-1215
Timeline
Customer Service Coordinator
Arconic
09.2024 - 12.2024
Customer Service Supervisor
Kohl’s
07.2023 - 07.2024
Exit Officer
Massanutten Resort
04.2023 - 06.2023
Sales Associate/Fine Jewelry
Belk
01.2023 - 04.2023
HR Lead
Belk
06.2021 - 05.2022
In-House Sales Representative
Massanutten Resort
01.2019 - 06.2021
Front Desk Associate
Hilton-Hampton Inn
08.2017 - 09.2018
Substitute Teacher
Shenandoah County Schools
09.2015 - 01.2018
GED -
Cupertino HS
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