Summary
Overview
Work History
Education
Skills
Timeline
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Barbra E. Johnson

Lexington,KY

Summary

I am an experienced people manager with experience in several retail leadership roles. I am seeking a new opportunity or business channel where I may use my strong people management, and knowledge of consumer relationships to be a part of an innovative team improving customer engagements while navigating the emerging business channels of the environment of today.

Professional with strong background in retail management, ready to drive operational success. Possesses expertise in inventory control, staff training, and customer service. Known for fostering collaboration, adapting to change, and delivering measurable results. Skilled in optimizing processes, managing budgets, and leading teams to exceed targets.

Overview

32
32
years of professional experience

Work History

Retail Operations Manager/Partner

The Stocking Stuffer Llc
09.2024 - Current
  • Managed budgets effectively by monitoring expenses closely, identifying cost-saving opportunities, and allocating resources strategically.
  • Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
  • Determined layout of store merchandise for visual appeal to consumers.
  • Contributed to leadership team for implementing company policies and procedures.
  • Built and opened 2 locations for Christmas 2024 season.
  • Oversaw all aspects of store operations, ensuring consistent compliance with company policies and industry regulations.
  • Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
  • Analyzed sales data to identify trends in consumer behavior, informing more effective merchandising strategies.
  • Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
  • Optimized store layout for better product visibility, leading to increased cross-selling opportunities and higher average transaction values.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Oversaw firm's day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal, and local regulations across organization.

Sales Manager

Hilton Grand Vacations
01.2024 - 10.2024
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Enhanced sales team mor
  • Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
  • Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
  • Optimized sales funnel management, enhancing lead generation and conversion rates.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Customer Experience and Sales Manager, Specialized selling

Macy's Fine Jewelry and Beauty
08.2021 - 12.2023
  • Managed all commission areas of store
  • Acted as Manager on duty
  • Exceeded Sales goals by leading a team through coaching and recognition
  • Actively filled open positions in Customer experience, Commission and Specialized selling areas of store
  • Drove Customer engagement metrics though coaching, training and leadership on salesfloor
  • Achieved or exceeded Metrics every quarter
  • +10% over plan and outperformed company average by 14%
  • Planned and executed special event calendar throughout the year to drive sales and customer engagement
  • Mentored several direct reports and helped them achieve promotions

Merchandising and Sales Representative

P.L. Marketing
01.2013 - 09.2020
  • Drove sales and support of Kroger Corporate brand products within an assigned territory of stores
  • Ensured corporate brand exposure by planning and driving team to completion of new marketing and display sets
  • Identified Pricing and Merchandising opportunities in assigned territory
  • Provided orders and guided stock of several DSD accounts weekly
  • Provided training, staff time management and scheduling of employees
  • Participated in hiring staff, reviews, mentorship and disciplinary activities
  • Report out of KPIs to C-level management including P & L, payroll, sales, audit and results
  • Maintained Margins, kept labor under budget to obtain quarterly bonus goals
  • Participated in Budget Planning
  • Maintained lowest labor turnover in the district for 5 years
  • Noted for mentoring and training direct staff through to promotion
  • Provided peer mentorship
  • Excelled at client relationship building and vendor management

Store Captain (Store Manager)

Trader Joes
05.2009 - 11.2012
  • Responsible for overall store operations and staff management
  • Drove team sales and profit to meet or exceed company goals
  • Provided leadership to shift Managers in the areas of ordering, merchandising, human resources and operations
  • Successfully opened new store in a new and emerging market (Lexington Kentucky)

Store Manager

Michaels
03.2002 - 04.2009
  • Met or exceeded all company sales and profit goals
  • Directly responsible for sales, ordering, inventory and shrink control, merchandising and sales floor presentation
  • Reduced stores shrinkage 3 years in a row contributing to better-than-expected earnings
  • Directed a staff of 80 full time and part time managers and associates
  • Project Leader Mentor manager 2007: Managed and expansion of 5 stores in the Los Angeles market through re-merchandising of entire store and an overhaul of all store operations

Store Director

Toys R' Us
07.1993 - 02.2002
  • Met or exceeding all company sales and profit goals
  • Directly responsible for sales, ordering, inventory and shrink control, merchandising and sales floor presentation
  • Reduced stores shrinkage 3 years in a row contributing to better-than-expected earnings
  • Directed a staff of 80 full time and part time managers and associates

Education

Some College (No Degree) -

Eastern Michigan University
Ypsilanti, MI

High School Diploma -

Berkley High School
Berkley, Michigan
06.1986

Skills

  • Proven Leadership
  • Skilled with Recruiting
  • Team Builder
  • Mentor
  • P & L Management
  • Sales development
  • Retail merchandising
  • Loss prevention
  • Store operations
  • Inventory control
  • Retail management
  • Finance and accounting oversight
  • Task prioritization
  • Store layout

Timeline

Retail Operations Manager/Partner

The Stocking Stuffer Llc
09.2024 - Current

Sales Manager

Hilton Grand Vacations
01.2024 - 10.2024

Customer Experience and Sales Manager, Specialized selling

Macy's Fine Jewelry and Beauty
08.2021 - 12.2023

Merchandising and Sales Representative

P.L. Marketing
01.2013 - 09.2020

Store Captain (Store Manager)

Trader Joes
05.2009 - 11.2012

Store Manager

Michaels
03.2002 - 04.2009

Store Director

Toys R' Us
07.1993 - 02.2002

Some College (No Degree) -

Eastern Michigan University

High School Diploma -

Berkley High School

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Barbra E. Johnson