BARBRA GALBRAITH
Columbus
Summary
Proven leader in credit management with a track record of reducing Days Sales Outstanding (DSO) and improving compliance. Expertise in building strong stakeholder relationships and implementing robust internal controls. Achieved an impressive A/R balance of $75M with only 18% past due beyond 60 days through effective accounts receivable management. Holds credentials as a Notary Public, adding to professional qualifications.
Overview
33
33
years of professional experience
Work History
REGIONAL CREDIT MANAGER
Sunbelt Rentals, Inc.
02.2017 - Current
- Oversaw the performance of internal and outsourced staff, ensuring compliance with established accounting processes and procedures
- Trained colleagues on process improvements and financial reporting standards to maintain the integrity of accounting processes records
- Reviewed lien waiver reports to ensure timely submissions of monthly waivers for customer payments
- Collaborated with cross-functional teams to execute financial operations strategies, aligning with organizational goals
- Facilitated monthly staff meetings to review progress, set performance goals, and address key financial metrics
- Ensured compliance with organizational policies and alignment with broader financial objectives
- Led efforts to resolve challenging payment collection cases by identifying issues and developing strategies for effective resolution, ensuring adherence to financial procedures and accounts receivable standards
- Managed escalation processes for unresolved accounts, them for agency placement and ensured all actions complied with internal control standards and organizational policies
- Worked with team to reduce DSO to under 52 days for over 15K accounts
- Provided team strategy to maintain balance of $75M at 18% under 60 days past due
- Developed internal controls surrounding the collection process to reduce bad debt write-offs
- Negotiated payment terms and conditions with customers to maximize cash flow while minimizing financial risk
- Prepared detailed analyses of account aging reports highlighting potential risks or areas of concern
SUPERVISOR ELECTRONIC INVOICING
Sunbelt Rentals, Inc.
06.2014 - 02.2017
- Led a team of 8 data specialists in developing and implementing new processes that streamlined invoice delivery using the software as a service, improving efficiency by reducing DSO from 60 days to 5 and ensuring compliance with financial and accounting standards
- Developed strategic partnerships with more than 30 customer software portals, enabling seamless invoicing data exchange that enhanced operational efficiency and ensured accurate financial reporting across systems
- Delegated tasks to team members according to individual strengths
- Worked closely with upper management to develop strategies for improving operational efficiency within the department
- Assessed staff performance on a regular basis, providing feedback and coaching as necessary to improve results
SUPERVISOR/COLLECTOR
Sunbelt Rentals, Inc.
02.2014 - 06.2014
- Supervised a team of 6 collectors, ensuring adherence to financial and collection procedures while driving performance to reduce DSO to under 60 days and meet organizational targets
- Conducted monthly performance reviews, implementing targeted strategies that increased team goal achievement
- Developed strategic partnerships with key customers, by enabling payment terms to meet goals and reduce DSO
- Managed bond claims for Mechanics Liens, ensuring timely and accurate processing in compliance with legal and financial regulations and improving customer satisfaction through issue resolution and financial collaboration
- Resolved disputes with customers and profit centers within operational goals of 3-5 days, ensuring timely resolution of invoice issues while maintaining strong customer relationships and adherence to internal control procedures
- Worked closely with upper management to develop strategies for improving operational efficiency within the department
- Encouraged collaboration among team members through positive reinforcement techniques such as praise or rewards programs
TRAINING SPECIALIST, TEAM LEADER, NATIONAL ACCOUNT SPECIALIST
Abbott Nutrition
05.1992 - 01.2014
- Developed and led training sessions for cross-functional teams on new financial systems and processes, ensuring proper integration with GAAP and internal control standards
- Supported technical problem-solving and system improvements across accounting functions
- Designed and implemented a comprehensive Learning Management System (LMS) for over 100 trainees, streamlining training processes and improving team onboarding
- Optimized the use of software tools to build and maintain dynamic training materials, improving accessibility and accuracy across multiple training platforms
- Created and delivered custom financial reports to customers, facilitating timely resolution of account status and contract cost discrepancies, and improving overall customer satisfaction
- Designed job aids, reference materials, technical manuals and other instructional materials for use during SAP training sessions
- Assisted in the design of online learning experiences incorporating multimedia elements such as audio, video, animation and gaming
- Developed and conducted training programs for new hires and existing staff, emphasizing customer service skills components
- Delivered presentations on new concepts or processes at company conferences or events
- Led team collection activities by providing strategic direction, consistent follow-up, and actionable feedback, resulting in improved collection rates and adherence to internal policies
Education
Associate of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO04-2026
Skills
- Leadership
- Time Management
- Project Management
- Decision Making
- Excel report creation
- Problem Solving
- Performance Appraisal
- Notary Public
- Conflict Resolution
- Collaboration
- Software as a service
- Accounting processes
- Revenue recognition
- Contract costs
Affiliations
- Worldwide Womens Association
Timeline
REGIONAL CREDIT MANAGER
Sunbelt Rentals, Inc.
02.2017 - Current
SUPERVISOR ELECTRONIC INVOICING
Sunbelt Rentals, Inc.
06.2014 - 02.2017
SUPERVISOR/COLLECTOR
Sunbelt Rentals, Inc.
02.2014 - 06.2014
TRAINING SPECIALIST, TEAM LEADER, NATIONAL ACCOUNT SPECIALIST
Abbott Nutrition
05.1992 - 01.2014
Associate of Science - Business Administration And Management
Colorado Technical University
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