Barbra Hickbottom
Theodore,AL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
Work History
Sortation Associate
Amazon
04.2020 - Current
- Supported warehouse operations with manual loading, unloading, and palletizing of packages.
- Moved pallets and packing material to designated vacant storage areas for operational safety.
- Lifted 30lbs + using safety lifting belt.
- Ensured accurate package delivery with attention to detail in labeling and scanning processes.
- Increased productivity by working collaboratively with team members to meet deadlines.
- Reduced damages by carefully handling fragile items and reporting any issues to supervisors.
- Exceeded performance targets consistently through dedication, speed, accuracy, and teamwork.
- Completed required safety trainings and adhered to all company policies for optimal workplace safety.
- Maintained a safe work environment through proper handling of packages and equipment.
Bulk Folder
CINTAS, Professional Uniform and Facility Services
04.2023 - 01.2024
- Enhanced operational efficiency by streamlining bulk folder processes and implementing new organizational systems.
- Increased production rates with implementation of automated equipment and continuous monitoring of performance metrics.
- Maintained safe work environment by enforcing strict adherence to safety protocols and conducting regular inspections of equipment and workspace conditions.
- Followed company safety rules, lock-out tag-out procedures and good housekeeping practices.
- Maximized utilization of equipment by operating machinery at optimum capacity and speed.
- Hung folded and packaged finished articles to deliver to customers.
- Spotted stains before pressing clothing and used appropriate cleaning tools and products to remove spots.
- Assessed garments and fabric closely to identify correct pressing equipment and temperatures needed to remove wrinkles.
- Folded company materials efficiently and had ir delivered on time.
Tier 1 Technical Support Representative
Kelly Services
01.2021 - 07.2023
- Improved team efficiency by actively participating in training sessions and sharing acquired knowledge with peers.
- Achieved high levels of customer loyalty through personalized service tailored to individual needs and preferences.
- Helped Apple customers with troubleshooting steps with their apple product.
- Adapted quickly to new technology releases, staying informed on updates that could impact customer experience.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing clear explanations.
- Delivered exceptional phone support, maintaining patience and understanding while addressing client concerns.
- Escalated high-priority incidents to appropriate departments, ensuring swift resolution and minimal downtime.
- Stayed up-to-date on product knowledge, ensuring accurate and timely information was relayed to clients.
- Managed high levels of call flow and responded to technical support needs.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Able to maintained 100 - 150 calls per day.
Healthcare Customer Service Representative
The Results Companies, LLC
09.2017 - 09.2019
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Help Medicare eligible members understand their healthcare plan and what was covered.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled 100-150 calls per day.
Housekeeper
Compass Group
01.2017 - 12.2018
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Facilitated timely room turnovers by efficiently stripping linens from beds and prepping them for laundry services.
- Assisted with laundry duties, including washing, drying, folding, and delivering clean linens to appropriate units within the hospital.
- Demonstrated attention to detail while inspecting completed work tasks, ensuring all areas met established cleanliness standards.
- Collaborated with nursing staff to address unique cleaning needs for patients with special requirements or conditions.
- Supported patient privacy by adhering to strict confidentiality policies and procedures when working in sensitive areas of the hospital.
- Performed deep-cleaning tasks on a regular basis to maintain optimal cleanliness levels throughout the entire facility.
- Clean 6 to 10 rooms per day.
- Maintained cleanliness of public places.
Billing Customer Service Representative
Spherion Staffing
08.2016 - 12.2016
- Assisted in preparation of regular management reports highlighting key metrics related to billing activities.
- Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes.
- Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.
- Updated customer records with accurate billing information, preventing future disputes and delays in payment processing.
- Developed personalized payment plans for customers experiencing financial difficulties, resulting in increased customer retention.
- Investigated and resolved customer inquiries and complaints quickly.
- Handling 50 to 100 customers' accounts a day.
Teaching Assistant
Coastal Community College
08.2015 - 05.2016
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Assisted in grading assignments efficiently, contributing to timely feedback for students.
- Organized and maintained classroom resources, ensuring materials were readily available for lessons.
- Copied, organized and distributed classroom assignments or other paperwork.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
Education
Associate of Science - Science
Faulkner State Community College
Bay Minette, AL05-2016
Skills
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
- Data entry
- Problem resolution
- Time management
- Complaint handling
- Call center experience
Timeline
Bulk Folder
CINTAS, Professional Uniform and Facility Services
04.2023 - 01.2024
Tier 1 Technical Support Representative
Kelly Services
01.2021 - 07.2023
Sortation Associate
Amazon
04.2020 - Current
Healthcare Customer Service Representative
The Results Companies, LLC
09.2017 - 09.2019
Housekeeper
Compass Group
01.2017 - 12.2018
Billing Customer Service Representative
Spherion Staffing
08.2016 - 12.2016
Teaching Assistant
Coastal Community College
08.2015 - 05.2016
Associate of Science - Science
Faulkner State Community College
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